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CRM Executive / Manager

CRM Executive / Manager

Signature Global

3 - 6 years

|

3 - 7 Lacs

Posted:3 days ago| Platform:

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Skills Required

sap customer relationship cold calling documentation real estate customer service customer care crm software business development recovery sales excel marketing customer satisfaction customer queries closure powerpoint communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Act as the primary point of contact for customers after sales closure.
Manage end-to-end customer relationship from booking to possession.
Coordinate with internal teams for document verification, payments and handover.
Resolve customer queries and complaints promptly and effectively.
Prepare demand letters, payment schedules and maintain customer database.
Monitor collection targets and ensure timely recovery of dues.
Assist in agreement execution, registration and possession process.
Ensure customer satisfaction through continuous communication and support.
Prepare MIS reports and update management on CRM activities.

Eligibility

Graduate / MBA with 410 years of experience in CRM or Customer Relations.
Experience in Real Estate preferred.
Excellent communication, interpersonal and documentation skills.
Strong customer orientation and problem-solving ability.
Proficiency in MS Office and CRM software.

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Signature Global

Real Estate

Gurgaon Haryana

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