Assistant Manager - Operations

Assistant Manager - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Team handlingSOP and Process reviewsAdherence to all the regulatory bodies in AustraliaAchievement of agreed performance targets set by the businessDelivery of agreed service agreements with internal customers and where applicable external customersDetermining priorities of work.Ensure Productivity, Recovery and TAT targets are metEnsure that quality assurance targets are met.Ensure compliance with internal policies and procedures, external regulations and information security standardsAccountability for own performance Previous value.

Qualifications

• Graduate in any stream
• Experience with handling inbound calls will be desirable
• Prior exposure in Insurance process would be desirable (Not a mandate)
• Excellent communication skills