Indiagold logo

Credit Manager Gurugram

0 years

0 Lacs

gurugram haryana

Posted:4 days ago| Platform: Indeed logo

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Skills Required

technology valuation storage lending onboarding vision test testing scheduling model tam network development pricing service design engineering finance data documentation reconciliation processing audit escalation support automation compliance excel management

Work Mode

On-site

Job Type

Full Time

Job Description

Job Information

    Date Opened

    10/08/2025

    Job Type

    Full time

    Industry

    Financial Services

    City

    Gurugram

    State/Province

    Haryana

    Country

    India

    Zip/Postal Code

    122002

About Us

indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.
Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more.
We are rapidly growing team passionate about solving massive challenges around financial well-being.
We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.

1. Loan Servicing & Post loan disbursement management
  • Manage day-to-day loan servicing including loan enhancement, loan renewal, Partial release of collateral, foreclosure of loans.
  • Ensure accurate data entry, validation, and documentation (KYC, bank details etc.) for all loan accounts.
  • Monitor repayment and reconciliation of accounts.
  • Ensure timely processing of customer requests & customer servicing team request such as loan rebook, renewal and loan statement.

2. Process & Compliance
  • Ensure adherence to company policies, RBI guidelines, and internal audit standards.
  • Implement and monitor SOPs for all servicing activities.
  • Identify process gaps and design corrective actions to reduce errors and TAT

3. Customer Service & Escalation Handling
  • Oversee resolution of customer queries related to loan accounts.
  • Ensure timely response to escalations from city teams, CS teams & partner banks.

4. Cross-functional Coordination
  • Coordinate with other teams for seamless loan lifecycle management.
  • Support tech integrations for automation of servicing processes.


Requirements

  • Strong knowledge of loan servicing (secured/unsecured) and workflows.
  • Understanding of NBFC compliance norms, KYC, and data management.
  • Analytical and process improvement
  • Proficiency in MS Excel, loan management systems.
  • Problem-solving skills.

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Indiagold logo
Indiagold

Financial Services / Fintech

N/A

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