Credit and Collections Analyst

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Description

Shape the Future of Work with Eptura

Responsibilities

• Partner with Clients and Internal Departments: Resolve all queries ensuring customer satisfaction and the earliest possible payment.
• Maintain Records: Keep accurate and up-to-date records of all collections activities and customer interactions.
• Analyze Customer Accounts: Identify delinquent payments and potential collections issues.
• Contact Customers: Reach out via phone, email, or written correspondence to address payment discrepancies and resolve outstanding balances.
• Negotiate Payment Arrangements: Ensure timely collections of outstanding debts.
• Provide Ad-Hoc Reporting: Generate reports as requested by management.
• Undertake Account Reconciliation: Perform account reconciliation as required.
• Maintain Customer Self-Service Portals: Ensure customer portals are up-to-date.
• Handle Other Ad Hoc Revenue Duties: Assist with additional revenue-related tasks as needed.
  

About You

• Education: Degree in Finance, Accounting, or a related field.
• Communication Skills: Excellent communication skills with high proficiency in English; comfortable interacting at all levels and with all internal and external stakeholders.
• Self-Starter: Able to work independently, creatively, and conscientiously.
• Upbeat and Personable: Willing to contribute ideas and work with an international team.
• Accounting Knowledge: Familiarity with accounting is a plus.
  

Benefits

• Health insurance fully paid–Spouse, children, and Parents
• Accident insurance fully paid
• Flexible working allowance
• 25 days holidays
• 7 paid sick days
• 10 public holidays
• Employee Assistance Program
  

Eptura Information

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• Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.