Credit and Collections Analyst

1 - 4 years

1 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Perform credit checks for new customer accounts and update credit for existing customers based on positive/negative information.
  • Monitor, review, follow-up and resolve issues related to overdue account receivables and Contact customers with past due invoices, exercising considerable judgment, professionalism and tact.
  • Escalate issues to Supervisor and Account Managers when their intervention or awareness is required and perform account reconciliations to ensure that outstanding balances are correct.
  • Review unapplied credits and handle refund requests and respond to customer inquiries with respect to billing, suspension of services and collections in accordance with company SLAs.
  • Ad-hoc, special projects, and other requests as needed

What were looking for

  • Credit and collections experience in a fast paced SAS/high-tech industry
  • Must be self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment with minimal supervision
  • Experience with Workday, Netsuite, Zuora and/or Salesforce
  • Excellent communication skills and the ability to communicate effectively across departments and at different levels
  • Knowledge of excel at an intermediate level

You might also have

  • Adept at handling shifting priorities and meeting deadlines
  • Proven attention to detail
  • Proactive and eager to learn and try new things
  • Ability to work with team members spread across multiple locations

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