Credit and Collections Analyst

Responsibilities

• As a Credit and Collections Analyst, you will play a key role in our accounts receivable process, including customer credit management, proactive resolution of outstanding receivables, and accurate application of payments to optimize cash flow and minimize delinquencies.
• Maintain organized records, investigate, and resolve complex customer issues, while communicating effectively with customers and collaborating cross-functionally to ensure timely payments.
• Contribute to Accounts Receivable optimization through system enhancements and analysis of performance metrics, while staying current with industry trends and regulations to ensure compliance and best practices.
• This role plays critical role in safeguarding the financial health of the organization by efficiently managing receivables and mitigating credit risks.
• Responsible for customer credit management, including new customer approval, continuous monitoring of D&B credit reports, financial analysis, contract review, and authorization of credit lines. By diligently managing these aspects, ensure sound credit practices and minimize financial risks for the organization.
• Mitigate credit risks through ongoing analysis of the customer base, monitoring industry trends, and reviewing client-specific payment history reports.
• Prepare bad debt analysis, test reserve sufficiency, and recommend journal entries to allowance accounts.
• Proactively resolve outstanding receivables, optimizing cash flow and managing customer balances to reduce delinquencies.
• Accurately apply customer payments, reconcile discrepancies, promptly resolve payment issues, and review/approve daily bank deposits. Monitor customer overpayments and initiate refund requests as needed.
• Maintain organized records, including customer files, invoices, payment receipts, and collection notes, ensuring efficient retrieval and documentation management.
• Investigate and resolve complex customer issues, disputes, or discrepancies related to accounts receivable, providing timely resolution and enhancing customer satisfaction.
• Contact customers via phone and email, prioritizing daily collections and maintaining status notes for all invoices. Establish follow-up schedules for subsequent collection activities to ensure timely payments.
• Review customer self-service vendor websites to obtain payment status and maintain customer master records, including key contacts and payment influencers, facilitating efficient communication and relationship management.
• Prepare and analyze accounts receivable reports, aging schedules, and performance metrics, providing regular updates to management on outstanding receivables and identifying areas for improvement.
• Contribute to Accounts Receivable optimization through system enhancements, report analysis and streamlined documentation.
• Identify opportunities for process enhancements and efficiency improvements within AR, managing documentation and SOPs for streamlined processing, cash application, and collections.
• Stay current with industry trends and financial regulations relevant to accounts receivable, ensuring compliance and best practices.
• Work under minimal supervision, gaining full proficiency in overall billing components and knowledge of basic accounting principles.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• 5+ years experience in credit management, accounts receivable, or related roles.
• Demonstrated experience in customer credit evaluation, risk mitigation, and collections.
• In-depth knowledge of industry regulations, financial standards, and accounting principles.
• Familiarity with industry regulations and best practices related to credit management and accounts receivable.
• Commitment to continuous learning, staying updated on industry trends, financial regulations, and best practices.
• Proficiency in billing and credit management software and tools, Esker and D&B preferred.
• Ability to work with homegrown billing systems with limited instructions.
• Advanced Microsoft Excel skills required.
• Demonstrated track record of achieving quantifiable results in optimizing AR processes, improving efficiency, and contributing to organizational financial health.
• Ability to communicate effectively with internal stakeholders and external customers.
• Experience in negotiating payment terms and resolving customer disputes.
• Strong customer service orientation with a focus on enhancing customer satisfaction.
• Ability to build and maintain positive relationships with customers while effectively managing collections.
• Flexibility to adapt to changing priorities and business needs.
• Ability to work collaboratively with cross-functional teams, including sales, finance, and operations.
• Proactive approach to identifying opportunities for process enhancements and efficiency improvements.
• Experience in implementing system enhancements or process optimizations is a plus.
• Ability to work under minimal supervision while maintaining a high level of accountability for results.
• Demonstrated ability to work independently and take initiative in resolving issue.

Interested candidates are kindly requested to share their CVs at