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1.0 - 3.0 years
25 - 30 Lacs
Mokhada
Work from Office
Conduct training sessions on communication, leadership, teamwork, and emotional intelligence. Develop engaging training materials, including presentations and interactive exercises. Assess participants learning needs and tailor sessions accordingly. Facilitate workshops, webinars, and corporate training programs. Provide feedback and coaching to improve soft skills. Collaborate with HR and management to align training with organizational goals. Monitor and evaluate training effectiveness for
Posted 1 month ago
1.0 - 4.0 years
3 - 6 Lacs
Bengaluru
Work from Office
About Cranes Varsity : Cranes Varsity is a pioneer Technical Training institute turned EdTech Platform offering Technology educational services for over 24 years. Being a trusted partner of over 5000+ reputed Academia, Corporate & Defence Organizations we have successfully trained 1 Lakh+ engineers and placed 70,000+ engineers. Cranes Varsity offers high-impact hands-on technology training to Graduates, Universities, Working Professionals, and the Corporate & Defence sectors. Job Title: Corporate Sales Executive Position Corporate Sales Executive Department Sales & Marketing Experience Minimum 1 Years 4 years of Edtech / IT / Corporate / Institutions etc Education - Should have completed Any Degree BE, BTECH, ME, MTECH, MCA Job Description Responsible for getting business for the Corporate Training services in Various sectors Scouting new corporates, mapping, cold calling, generating leads, meeting, need analysis, sharing proposals, negotiating, client onboardings. Prospect new clients by initiating communication through email, telephone and in person. Key Account Management & Arrange business meetings with prospective clients. Should have complete information about Cranes offering. Assessing the target audience and collating data to make the sales pitch. Conduct events & activities and capture leads Coordinate with sales manager by managing schedules, filing important documents and communicating relevant information. Preparing and then following up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them. Must be able to efficiently respond to any online or telephone queries in a calm and friendly manner. Responsible for generation of weekly & monthly report for the team Handle the processing of all orders with accuracy and timeliness Payment follow up with clients Perform analytical and logistics planningProactively identify problems and implement effective solutions. Roles & Responsibilities Coordinate with sales manager by managing schedules, filing important documents and communicating relevant information. Responsible for getting business for the Corporate Training services in Various sectors. Key Account Management & Arrange business meetings with prospective clients. Lead / Pipeline Generation Conduct events & activities and capture leads Preparing and then following up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them. Responsible for generation of weekly & monthly report for the team Desired Skills and Experience Negotiation Skills Selling to Customer Ne edsMotivation for Sales & Target Oriented Building Relationships Desired Candidate Profile Strong written, verbal, analytical and presentation skills. Master s degree/Bachelor s degree required or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired 01Years to 04 years experience in a university environment and/or working in development/management organization. Outstanding communication and interpersonal skills: This includes presentation/speaking skills and small group facilitation. Exemplary writing and editing skills are required Ability to work independently and as part of a team in a fast paced environment Strong computing skills, including the ability to self-teach in order to gain mastery systems as well as the ability to train others in systems. For more information: careers@crenessoftware.com, careers@cranesvarsity.com | +91 7406788838 Send
Posted 1 month ago
4.0 - 9.0 years
3 - 4 Lacs
Hyderabad, Ahmedabad, Delhi / NCR
Work from Office
Job Description Job Title/Role - Beat Trainer DTH Job Position- Assistant Manager Employment Type- Permanent Job (Full Time) Education- Graduate (Preferable BE. B. Tech) Experience - 1-2 + years Company Profile - www.upgrad.com The incumbent will be responsible for Beat Training for the respective areas. Ideal Candidate Profile (Essential Attributes) 1-2+ years of work experience in Training Graduate / minimum 2 years Diploma after 12th pass. Prior DTH training experience (Preferable) Sales/Retail/DTH training (telecom) experience required Need to open for Travel in local area (Customer Premise & Modern Trade Stores) Need to open for outstation travel Need to have Classroom/Online/Field Training Experience. Telecom competitor candidates (Preferable) Other Attributes Should be able to multitask and handle complexity and ambiguity Should be able to handle a team of 15-20 participants during online or classroom connect Should have above average communication and writing skills Should be able to work on Excel/Power Point Key Responsibility Areas: Knowledge custodian for the LOB Conduct T3 for the new hired trainers Prepare the team facilitate learning sessions and help reflect and improve practice through appropriate evaluation of the trainers and external customers. Planning and ensuring the execution of NHIPs and other training programs PAN India. Market visit & constantly work on process improvement. Deliver agreed client KPI goals. Training the ISDs (Promotors) at modern trade outlets(Croma/Vijay Sales/Great Eastern). Prepare review decks and other required dashboards. Maintain the entire training data base for the LOB. To know more about upGrad please use the link below Website: www.upgrad.com
Posted 1 month ago
8.0 - 13.0 years
10 - 15 Lacs
Bangalore Rural, Bengaluru
Work from Office
Hi, We are hiring for the ITES Company for the Training Manager - Media and Entertainment Role. Overview The Training Manager Media & Entertainment is responsible for designing, delivering, and evaluating training programs focused on media, OTT platforms, YouTube, and related digital products. This role involves collaborating with stakeholders to identify training needs, creating tailored content for diverse audiences, and conducting sessions across multiple formats (in-person, virtual, and on-demand). The manager also monitors training effectiveness, updates materials based on industry trends, and provides coaching support. A strong understanding of media industry tools and platforms across devices (like mobile, smart TVs, and tablets) is essential. Key Skills: a) Minimum of 8 years of experience in training for media / OTT related products b) Minimum of 3 years of experience in the media and entertainment industry c) Good experience with varied devices such as Mobile (IOS & Android),iPads, Tablets, Smart TVs, Xbox etc d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Bangalore) Type : Job Code # 42 Job Description Proven experience at least 8-10 years in training for media / OTT related products Minimum of 3 years of experience in the media and entertainment industry Design and roll out tailored training programs on media, Over-the-Top (OTT) platforms, YouTube, and associated digital products. Collaborating with stakeholders to create effective training. Assess the effectiveness and efficiency of training programs. Classroom training for new and transitioning employees, as needed. Monitor and track training progress and outcomes. Identify training needs of individuals requiring improvement in production. Create training materials, including manuals, presentations, and interactive modules. Tailor training programs to meet the specific needs of different audiences. Conduct training sessions through various mediums, including in-person, virtual, and on demand formats. Use effective teaching methodologies to ensure engagement and knowledge retention. Provide one-on-one coaching and support as needed. Assess the effectiveness of training programs through feedback and performance metrics. Continuously update and improve training content based on industry trends and feedback. Stay current with new developments in media, OTT, and related products. Work closely with subject matter experts, product managers, and other stakeholders to ensure training content is accurate and up to date. Partner with HR and management to identify training needs and develop strategic training plans Good experience with varied devices such as Mobile (IOS & Android),iPads, Tablets, Smart TVs, Xbox etc.
Posted 1 month ago
3.0 - 7.0 years
3 - 6 Lacs
Solan
Work from Office
Role & Responsibilities: Conduct in-depth sales and product training for showroom teams Ensure all staff are updated with latest Tata Motors product knowledge Travel to multiple JP Motors branches across Himachal Pradesh for on-ground coaching Analyze team performance and provide feedback to improve customer handling and conversions Develop training modules for new and existing staff Monitor sales techniques and guide improvement initiatives Act as a mentor and motivator for the sales force Preferred Candidate Profile: 3 to 7 years of experience in automobile sales or training (preferably Tata vehicles) Excellent communication and interpersonal skills Proven track record of sales performance or coaching in the automotive industry Strong presentation and leadership abilities Willingness to travel extensively within Himachal Pradesh Knowledge of regional customer behavior is a plus
Posted 1 month ago
1.0 - 6.0 years
3 - 5 Lacs
Bengaluru
Work from Office
About us We are Powerplay, Indias 1st mobile app for construction. In simple words, its the "Slack for Construction Industry". It replaces WhatsApp groups and helps the contractors to collect money faster by improving their site-to-office communication. Founded by IIT Roorkee alumni - Iesh Dixit and Shubham Goyal. Backed by industry experts and leading VCs like Sequoia, Accel, and India Quotient. Why join Powerplay We are on a mission to empower construction workers with great design and technology to fasten Indian infrastructure development. The second largest industry in India - Construction is making a transition from pen and paper to digital, on Powerplay. So, if you want to help and impact the 16% working population of India employed in construction, you will love to work here. Also, each and every person who joins Powerplay absolutely loves what they do. Time just passes for us when we work. We believe that is the only way to do great work. If you resonate with this, come join us! About the Role We are seeking a dynamic and enthusiastic individual to join our team as a Product Trainer. As a Product Trainer, you will play a crucial role in educating and empowering our office and site team members on how to effectively utilize our Construction SaaS Project Management Product. Responsibilities - Develop and deliver comprehensive training programs for both office and site team members, ensuring they have a thorough understanding of our product's features and functionalities. - Collaborate with the product development team to stay updated on new features and enhancements, incorporating them into training materials as needed. - Conduct on-site training sessions for site team members, providing hands-on guidance and support. - Create engaging training materials, including presentations, manuals, and videos, to facilitate learning and retention. - Assess training needs and tailor training programs accordingly to address knowledge gaps and maximize learning outcomes. - Provide ongoing support and guidance to team members post-training, addressing any questions or concerns that may arise. - Build and maintain strong relationships with team members, fostering a positive and supportive learning environment. - Collect feedback from trainees to continually improve training programs and materials Requirements - Genuine interest in teaching and educating people, with a passion for building relationships with those trained. - Proven experience in training and development, preferably in a technology or software-related field. - Excellent communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner. - Strong organizational skills, with the ability to manage multiple training initiatives simultaneously. - Flexibility and adaptability to accommodate varying learning styles and preferences. - Experience in the construction industry or familiarity with construction project management processes is a plus. - Must be fluent in english hindi and tamil or telugu.
Posted 1 month ago
0.0 - 2.0 years
2 - 4 Lacs
Mysuru
Work from Office
Job Role . To provide prompt, effective communication support for customers and Resort staff by operating systems of Evolve Back Resorts. Job Description (a) Guest Orientation . To deliver a level of personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided anywhere else within the resort. (b) Personalized Service . EH provides a very personal, detailed, seamless service to guests. (c) EH will take gentle care of all their guests from arrival until departure without imposing themselves on the guest. (d) The attention to detail required and the ability to anticipate the needs of guests needs demand that the EH is a consummate resort professional with impeccable standards. (e) Process Adherence . Ensures all initiatives and processes are within the company s Responsible tourism framework. (f) Documentation. Maintain & manage the documents as per SOPs. Engaging in day-to-day operation of the whole facility. (g) Product Knowledge . Should have thorough knowledge of Resort & Operations.
Posted 1 month ago
0.0 - 3.0 years
2 - 5 Lacs
Ludhiana
Work from Office
Associate provide the TC Experience to the customers, and they also have to deal with the visual merchandisers for proper display at the stores maintain the inventory check, and have to report to the Floor manager providing him all the details of the store
Posted 1 month ago
3.0 - 5.0 years
7 - 12 Lacs
Gurugram
Work from Office
Role Details Section 1 (Roles and Responsibilities) [Describe the role in detail without mentioning any technical tool/platform/programming language) Section 2 (Mandatory technical skills) [Mention the mandatory technical skill family (hard skills)] Section 3 (Mandatory non-technical skills) [Describe the mandatory non-technical skill requirement (Domain) Section 4 (Education Qualification and Certifications required, If any) [Mention the educational qualifications necessary, any certification /specific academic pedigree needed] Section 4 (Others) [Mention any other information about the role, that you may want to share with Staffing / Hiring team
Posted 1 month ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
Job Title: Corporate Workshop Facilitator Work Location: Bangalore Qualification: Bachelors Degree in Psychology, Social Work, or mental health field Experience: 3-5years Department: Business Development Role Overview: As Corporate Workshop Facilitator, you will play a critical role in designing and delivering engaging workshops focused on mental health strategies for organizations. This role involves collaborating with business clients to tailor content to their unique needs, promoting mental health awareness, and providing actionable tools for employees. About Us: At iDare, we are more than just a company; we are a movement dedicated to empowering individuals to recognize, prevent, cope with, and fight against abuse. As Indias first holistic and intersectional mobile application, we prioritize creating a safe and supportive environment where healing and wellness can flourish. We are seeking an organized and versatile Corporate Workshop Facilitator to manage and execute corporate workshops while occasionally facilitating sessions. Key Responsibilities: Workshop Coordination: Plan, schedule, and execute B2B workshops in collaboration with corporate clients. Coordinate with facilitators, trainers, and corporate representatives to ensure smooth delivery. Manage logistics, including venue arrangements, materials, and scheduling. Client Engagement: Act as the primary point of contact for corporate clients throughout the workshop lifecycle. Understand client needs and tailor workshops to meet specific objectives. Provide post-workshop feedback and impact assessments to clients. Facilitation: Facilitate workshops as needed, ensuring participant engagement and alignment with objectives. Adapt facilitation techniques to suit diverse corporate audiences and learning styles. Incorporate feedback to continuously improve workshop content and delivery. Content and Curriculum Development: Collaborate with the team to design and refine workshop content and materials. Stay updated on industry trends and best practices to enhance workshop offerings . Reporting and Feedback: Prepare detailed reports on workshop outcomes, participant feedback, and areas for improvement. Analyse feedback to inform future workshop planning and execution. Requirements: Bachelor s degree in Psychology, Social Work, or a related mental health field. 3-5 years experience in facilitation, corporate training, or program coordination. Expert in crafting and delivering mental health content for diverse audiences. Excellent communication and interpersonal skills. Strong organizational and project management skills. Willing to travel for on-site workshops at client locations. Proficiency in using presentation tools and technology. Familiarity with corporate learning and development practices is a plus. Why Join Us: Opportunity to work in a dynamic and innovative environment. Competitive salary and benefits package. Room for growth and professional development. Joining a team dedicated to making a positive difference in society, where youll have the chance to pioneer innovative solutions in addressing and combating abuse. iDare is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply. If youre looking to be part of something meaningful, to work in a supportive and inclusive environment, and to make a tangible impact on society, then iDare is the place for you. Join us in our mission to build a safer and healthier world for all
Posted 1 month ago
3.0 - 6.0 years
4 - 6 Lacs
Karnal
Work from Office
Roles and Responsibilities Product Training for New joiners. Conduct new hire training. Conducting refresher training session & skill development programs Regular coaching as per training needs. Performance evaluation of trainees. Conducting Sales Training at regular intervals of time. Desired Candidate Profile Graduate with 3-6 years of experience as a trainer/sales or process trainer. Candidate should be open to travel. Should be presentable. Good communication skills & having good command on PPTs preparation. Candidate should be OK for 6 days working. Perks and Benefits Salary+Bonus+ Attractive performance incentive Interested candidates can email us at hrdelhi1@muthootgroup.com
Posted 1 month ago
3.0 - 8.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Person will be responsible for conducting new hire training & refresher Audit calls and share feedback to improve performance Preparing and updating training reports Conduct TNI and TNA analysis if interested call 9235457455 Deepti
Posted 1 month ago
2.0 - 7.0 years
4 - 6 Lacs
Ahmedabad
Work from Office
Job Title: International Trainer BPO Location: Gift City Gandhinagar Shift: Rotational Shifts Week Offs: Rotational Experience Required: 2-5 years (in International BPO Training preferred) Educational Qualification: Graduation – Mandatory Job Summary: We are looking for a dynamic and experienced Trainer to deliver high-impact training sessions for our international BPO sales team. The ideal candidate will have a proven track record in training for outbound/inbound international sales campaigns and will be responsible for enhancing the performance and productivity of our front-line sales executives. Key Responsibilities: Conduct product training for new hires and tenured agents. Develop training modules, SOPs, and assessments tailored for international BPO sales. Monitor and evaluate training effectiveness through feedback and performance metrics. Identify training gaps through TNI (Training Needs Identification) and propose customized interventions. Coordinate with Operations and Quality teams to align training goals with business objectives. Provide floor support and refreshers as needed. Maintain training reports, feedback forms, and training logs. Requirements: Graduation is mandatory. Minimum 2 years of experience as a Trainer in an international BPO environment. Excellent communication, presentation, and facilitation skills. Strong knowledge of sales techniques, objection handling, and customer engagement strategies. Flexible to work in rotational shifts and week offs . Proficiency in MS Office (Excel, PowerPoint, Word).
Posted 1 month ago
4.0 - 8.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficient in a range of operational processes through prior experience and trainings. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Proposes improvements to processes and methods. Works within established procedures and practices. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Acts as a technical expert in an area. Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts \"train the trainers\" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards
Posted 1 month ago
4.0 - 8.0 years
6 - 10 Lacs
Visakhapatnam
Work from Office
Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficient in a range of operational processes through prior experience and trainings. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Proposes improvements to processes and methods. Works within established procedures and practices. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Acts as a technical expert in an area. Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts \"train the trainers\" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards
Posted 1 month ago
3.0 - 6.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Roles and Responsibilities Assess training needs through surveys, interviews, and performance evaluations. Design and implement engaging training programs for clinical staff (e.g., nurses, technicians), non-clinical staff (e.g., front desk, housekeeping), and administrative teams. Deliver both in-person and online training sessions on topics such as: Hospital protocols and SOPs Infection control and patient safety Customer service and communication Emergency procedures Use of hospital management systems (HMS/EMR) Maintain training records and evaluate the effectiveness of training programs. Support onboarding of new employees by providing orientation and initial skill development. Collaborate with department heads to ensure training aligns with departmental goals and regulatory standards. Stay updated with healthcare regulations and incorporate updates into training content. Organize refresher courses and continuous education programs. Develop training programs for hospital staff on soft skills, NABH guidelines, and corporate culture. Conduct induction trainings for new employees to ensure they understand the hospital's policies and procedures. Coordinate with various departments to identify training needs and develop customized solutions. Manage training schedules, resources, and budgets to ensure effective delivery of training programs. Evaluate trainee performance and provide feedback to improve their skills. Desired Candidate Profile 3-6 years of experience in a similar role or related field (hospitality industry preferred). Strong understanding of hospital operations, clinical workflows, and compliance standards (e.g., NABH). Excellent communication, presentation, and interpersonal skills. Ability to work independently with minimal supervision. Key Competencies: Communication & Presentation Skills Empathy and Emotional Intelligence Planning and Organizational Skills Teamwork and Collaboration Problem-Solving Abilities Attention to Detail Adaptability and Continuous Learning Contact HRD : recruitment@kaminenihospitals.com
Posted 1 month ago
4.0 - 9.0 years
3 - 7 Lacs
Pune
Work from Office
"We are looking to hire a male candidate with 48 years of experience in Learning & Development, Performance Management Systems (PMS), and Employee Engagement. Key Responsibilities Learning & Development (L&D) Conduct Training Need Identification (TNI) and prepare quarterly training plans. Schedule and communicate training programs with stakeholders. Facilitate online learning activities and ensure completion tracking. Ensure training participation by following up with employees and coordinating replacements. Maintain training records as per ISO standards. Coordinate logistics with trainers and site admins. Collect training feedback and analyze outcomes. Training Programs Conduct induction programs for all new joiners and keep the presentation updated. Gather and analyze induction feedback. Deliver in-house training (online/offline) on key HR and development topics. Employee Engagement Prepare and execute the employee engagement calendar for HO and sites. Plan and organize activities in coordination with facility and site teams. Compere events, collect event photos, and manage internal celebrations. Administer surveys and document outcomes. Internal Communication Manage official WhatsApp groups add/remove members and keep communication streamlined. Rewards & Recognition Collect nominations and manage certificate and trophy design/printing. Coordinate award ceremonies and internal recognition programs. POSH (Prevention of Sexual Harassment) Schedule and coordinate POSH awareness sessions. Liaise with external IC members for meetings and training. Participate in IC meetings, document MoMs, and ensure compliance. Documentation & Compliance Maintain and update HR policies, SOPs, and ISO documentation. Prepare L&D, POSH, induction, and employee engagement reports. Ensure EHS compliance by understanding and addressing HIRA/ERA risks. Apply now to be part of a dynamic and values-driven HR team!
Posted 1 month ago
4.0 - 6.0 years
3 - 7 Lacs
Lucknow
Work from Office
Key Responsibilities: Lead, manage, and mentor a team of corporate trainers. Design, implement, and evaluate training programs aligned with business goals. Ensure trainers are well-equipped with the latest industry knowledge and teaching methodologies. Develop training materials, workshops, and assessment frameworks. Conduct training sessions as needed and ensure consistent quality in delivery. Oversee and guide the Business Development team (BDEs/BDAs) to achieve sales targets. Develop and implement business strategies to expand market reach and revenue growth. Identify new business opportunities and partnerships within the IT EdTech sector. Collaborate with marketing and sales teams to drive lead generation and conversion. Build and maintain strong relationships with corporate clients and stakeholders. Align training programs with business development goals. Ensure smooth coordination between training and sales teams for seamless client onboarding. Monitor and analyze training effectiveness, sales performance, and team productivity. Stay updated with industry trends, competitor analysis, and technological advancements. Key Requirements: Bachelor's/master's degree in business, IT, Education, or related fields. 5+ years of experience in corporate training, sales, or business development in the IT/EdTech sector. Proven leadership experience in managing teams (trainers & BDEs/BDAs). Strong understanding of IT training programs, e-learning platforms, and corporate learning solutions. Excellent communication, negotiation, and interpersonal skills. Ability to strategize, implement, and drive business growth through training and sales initiatives. Proficiency in CRM tools, LMS platforms, and data-driven decision-making.
Posted 1 month ago
8.0 - 13.0 years
10 - 17 Lacs
Noida, Gurugram
Work from Office
Job Title: Training and Quality Manager International BPO Location: Noida & Gurgaon Experience Required: 8 to 15 years (Mandatory experience in International BPO) Shifts: Rotational shifts and rotational week offs Employment Type: Full-Time Role Overview: We are seeking a seasoned and strategic Training and Quality Manager to lead and oversee the Training and Quality Assurance functions for our International Voice BPO operations. This role demands a strong leader with a deep understanding of BPO metrics, compliance, performance enhancement strategies, and coaching methodologies. Key Responsibilities: Training Management: Design, implement, and enhance training modules for new hire, refresher, and process-specific programs. Collaborate with operations and clients to understand training needs and performance gaps. Conduct TNI/TNA (Training Needs Identification/Analysis) and deliver results-oriented training interventions. Drive learning effectiveness and knowledge retention through regular assessments and feedback loops. Ensure trainer readiness and facilitate train-the-trainer programs. Quality Management: Establish and implement quality assurance strategies aligned with client expectations and business goals. Define audit frameworks and monitor process performance through call audits, compliance checks, and RCA. Lead a team of Quality Analysts to ensure rigorous performance tracking and actionable feedback to agents. Manage calibration sessions with stakeholders and ensure scoring alignment. Report quality trends and recommend process improvements. Team Leadership & Governance: Lead a team of trainers and quality analysts across multiple processes. Drive performance, engagement, and development of team members. Work closely with operations and support teams to deliver on SLAs and KPIs. Participate in client interactions, governance calls, and performance reviews. Candidate Requirements: Minimum 8 years of experience in an International BPO , with at least 3 years in a managerial role handling both Training and Quality . Strong understanding of customer service metrics, call quality, BPO training frameworks, and performance management. Excellent communication, presentation, and stakeholder management skills. Flexible to work in rotational shifts and rotational week offs . Bachelor's degree (mandatory); certifications in Six Sigma, COPC, or training (preferred). Interested candidates can reach out at Tanvi.tyagi@telusinternational.com or Whats app @ 9873305992.
Posted 2 months ago
3.0 - 5.0 years
9 - 12 Lacs
Vijayawada, Chandigarh, New Delhi
Work from Office
LI training exp. is must. To advance culture of need based propositions within LBS & teams Ensure skill & will based training. Training & on boarding of new staff Implementing & rolling out the Training Workshops/ Initiatives for defined region.
Posted 2 months ago
3.0 - 6.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Roles and Responsibilities Assess training needs through surveys, interviews, and performance evaluations. Design and implement engaging training programs for clinical staff (e.g., nurses, technicians), non-clinical staff (e.g., front desk, housekeeping), and administrative teams. Deliver both in-person and online training sessions on topics such as: Hospital protocols and SOPs Infection control and patient safety Customer service and communication Emergency procedures Use of hospital management systems (HMS/EMR) Maintain training records and evaluate the effectiveness of training programs. Support onboarding of new employees by providing orientation and initial skill development. Collaborate with department heads to ensure training aligns with departmental goals and regulatory standards. Stay updated with healthcare regulations and incorporate updates into training content. Organize refresher courses and continuous education programs. Develop training programs for hospital staff on soft skills, NABH guidelines, and corporate culture. Conduct induction trainings for new employees to ensure they understand the hospital's policies and procedures. Coordinate with various departments to identify training needs and develop customized solutions. Manage training schedules, resources, and budgets to ensure effective delivery of training programs. Evaluate trainee performance and provide feedback to improve their skills. Desired Candidate Profile 3-6 years of experience in a similar role or related field (hospitality industry preferred). Strong understanding of hospital operations, clinical workflows, and compliance standards (e.g., NABH). Excellent communication, presentation, and interpersonal skills. Ability to work independently with minimal supervision. Key Competencies: Communication & Presentation Skills Empathy and Emotional Intelligence Planning and Organizational Skills Teamwork and Collaboration Problem-Solving Abilities Attention to Detail Adaptability and Continuous Learning Contact HRD : recruitment@kaminenihospitals.com
Posted 2 months ago
8.0 - 13.0 years
5 - 10 Lacs
Chennai, Delhi / NCR, Mumbai (All Areas)
Work from Office
Freelance Trainers Required with hands on exp in API Integration Mastery Database Management System Data Analytics & Visualization using Power BI 6 D’s of Product Management Cloud Computing Fundamentals (AWS preferred) AI/ML Applications for BA Required Candidate profile Prior training exp preferred. Must bring in case studies, hands-on exercises, and live demos. Able to deliver engaging, outcome-driven sessions. Certification is a plus (for AWS, Power BI, etc.)
Posted 2 months ago
2.0 - 7.0 years
2 - 7 Lacs
Mumbai Suburban, Goregaon, Mumbai (All Areas)
Work from Office
Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers. For further information kindly connect with- Simran Rana - 9137514621
Posted 2 months ago
4.0 - 9.0 years
6 - 10 Lacs
Noida
Work from Office
Drive strategic partnerships and sell corporate training, skilling, Identification of new partners – B2B training, CSR, Placements Relationship management & Co-ordination with Partners including ensuring necessary documentation is done Required Candidate profile 3–7 years in B2B corporate sales (preferably in the training/skilling sector) Manage sales individually for a specific region 5 days working Loc - Noida
Posted 2 months ago
3.0 - 8.0 years
10 - 12 Lacs
Pune
Work from Office
Job Role: Strategically design and implement impactful training programs tailored to diverse audiences, ensuring high engagement and accessibility across multiple learning styles, experience levels, and delivery formats. Facilitate expert-led product training experiencesincluding live sessions, webinars, and in-person workshopsthat drive user proficiency, accelerate onboarding, and foster long-term product adoption. Maintain close alignment with product, engineering, and support teams to stay ahead of feature releases, roadmap updates, and user needs, translating technical insights into clear, actionable training content. Create and manage a comprehensive ecosystem of learning resources , including intuitive user guides, immersive video tutorials, and interactive e-learning modules, all designed to support continuous education and self-service learning. Continuously evaluate training effectiveness through data-driven performance metrics, participant feedback, and behavioral analytics, refining curricula and delivery methods to maximize knowledge retention and learner outcomes. Act as a proactive subject matter expert (SME) and trusted advisor, providing ongoing post-training support, resolving complex product inquiries, and championing user success across all touchpoints. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: 3+ years of experience in technical training, with proven ability to engage diverse audiences Proficient in both Windows and Mac OS; working knowledge of internet technologies Skilled in simplifying complex technical concepts into engaging, user-friendly content Experienced in stakeholder collaboration to craft accurate, audience-tailored messaging Strong quality control orientation; adept at maintaining metrics to meet client standards Excellent facilitation, coaching, and feedback skills Flexible training style with adaptability across delivery formats Exceptional communication skillsboth written and verbal
Posted 2 months ago
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Accenture
40005 Jobs | Dublin
Wipro
19416 Jobs | Bengaluru
Accenture in India
16187 Jobs | Dublin 2
EY
15356 Jobs | London
Uplers
11435 Jobs | Ahmedabad
Amazon
10613 Jobs | Seattle,WA
Oracle
9462 Jobs | Redwood City
IBM
9313 Jobs | Armonk
Accenture services Pvt Ltd
8087 Jobs |
Capgemini
7830 Jobs | Paris,France