Process Trainer Lead

Teleperformance (TP)

3 - 8 years

5 - 6 Lacs

jaipur

Posted:19 hours ago| Platform:

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Skills Required

process training tna throughput tni bpo training customer service training ttt travel process ojt corporate training international process training delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

FUNCTIONAL/ OPERATIONAL:

Delivers process training reports and ensures class performance reports are up to date. Ensures effectiveness of training program through updated and calibrated hourly training outline
Ensure product and policy updates are incorporated and covered during training
Responsible for creation of facilitator guide and training manuals for trainings
Responsible for creation of product knowledge checks for training
Provides regular feedback to the batch on performance and ensures learning is not compromised
Cascades all process updates to existing & new team members. Conducts refresher training to maintain training effectiveness on the floor.
Establishes innovative systems and procedures to deliver training and continuously improvises on them.
Participates in calibrations with Quality & Operations.
Provide support to operations during OJT phase thereby ensuring smooth transitioning of the training batch to Production
Perform quality checks on calls / cases of agents and provide necessary feedback
Keep abreast of policy changes and updates within the process / company
Ensure accurate and timely reporting to management
Ensure and maintain accurate and timely reporting to internal departments like HR, operations and facility etc.

Adhering to Information Security Policies and Procedures
Ensuring compliance to Information Security Policies and Procedures
Comply with the Non Disclosure Agreement.

Travel Domain Experience Must

Interested and eligible candidates share your resume to my Email :

Kalaivaani.kalaivaani@teleperfomancedibs.com

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