Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
Cognizant
>
Process Trainer Lead

Process Trainer Lead

Cognizant

4 - 9 years

4 - 8 Lacs

hyderabad

Posted:3 months ago| Platform:

Apply

Skills Required

training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Summary

The Trainer position is primarily responsible for Training delivery, content creation and conducting training to increase operational efficiencies. Taking care of our accounts requires quick action, customer service and relationship building paired with the ability to enhance knowledge in the account. The Trainer should be able to work in a fast paced environment with quick adaptability to change.

Training & Development Responsibilities

Facilitate new hire, BAU workflow trainings, communication & soft skills trainings by utilizing the content, presentations and visual aid
Plan classroom trainings, e-learnings and other computer-aided instructional technologies, simulators, conferences and workshops
Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System
Evaluate trainees for the duration of the training by administering regular assessments and activities followed by a feedback process
Checks all logistical requirements e.g classroom booking, training material etc before beginning a program to ensure smooth and efficient implementation
Participate in client calls regarding updates on new products and development

Training Need Identification

Conduct training needs evaluation, knowledge enablement activities for the new joiners and BAU operators
Conduct learning needs assessment via PKTs, TNIs & Bottom quartile performance analysis
Proactively identify opportunities and plan training interventions in collaboration with Ops & internal leads
Monitor calls and perform quality checks to validate QA findings for retraining purposes
Conduct shadow sessions and floor support to identify process gaps/opportunities for improvement

Content Design:

Ability to create or customise high quality modules and session plans based on business and floor requirements
Ability to create Standard Operating Procedures, knowledge bytes, micro-learning modules, manuals and visual aids etc.
Identify and recommend modifications or additions to content as per business dynamics, perform quarterly content audits

Policy Responsibilities:

Create policy documents for new launches, maintain and audit existing documents
Ability to handle questions raised on policies by Client/Operations
Provide meaningful resolutions and insights for issues/escalations
Identify gaps in existing policy / tools and offer possible solutions to bridge the gaps
Share policy and workflow updates, check understanding via PKTs or dip-checks

Other Training Responsibilities

Data maintenance and reporting with updates, assessments scorecard, feedback etc for all training activities
Have regular meetings with Operations, internal stakeholders and Clients
Conduct interviews and evaluate technical and communication skills
Maintains advisor documents which are handed over to Operations on advisor movement to Mentoring/OJT
Flexible to adapt to changing business needs and ability to perform assigned tasks

Qualifications & Job Expectations:

Work from office - all 5 days
Open to rotational shifts, Mon - Sat
Bachelors degree in any stream
Experience of minimum 2+ years in Training with Maps or related technological fields.
Exposure to working with global teams. Ability to interact fluently with team members based in other geos
Sound knowledge of training concepts and methodologies
Excellent presentation, communication and interpersonal skills
Good people handling skills and a team player. Ability to identify trainee behaviour and issues
Ability to front end and manage tasks individually
Self-motivated, problem solver, confident and logical ability

Selection Process

Level 1 - Interview with panel

Level 2 - The candidate will need to create a presentation or module on any given topic and share with the recruiting team

Level 3 - Presentation round with panel members followed with Final

Interview

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Cognizant

IT Services and IT Consulting

Teaneck New Jersey

Login to

Please Verify Your Phone or Email

Confirm Action

Process Trainer Lead