Dear Jobseeker, We are looking out for a Passionate & Dynamic HR Recruiter for our organization, interested one can walk-down to our office. Interview date: - 4 June 2025 to 10 June 2025 Interview time: - 10am to 11am Contact Person: - Sridevi(9945764799) Responsibilities: - Work closely with Operation to understand their hiring needs. Coordinate and manage the entire recruitment process, from application to onboarding. Develop and maintain a pipeline of potential candidates for future positions. Experience in building proactive pipeline to hire at an optimal cost based on the company budget. Should take care of End-to-End Recruitment Requirements: Must have 1 yrs of an experience into BPO End-to-End recruitment (non-IT). Must have an experience in source, screen potential candidates using various sourcing methods, including job portals, social media, networking, and referrals. Qualification: - Graduation / Post Graduation Age limit: - Below 30yrs Working days: - 6days Experience: - 1yrs to 2yrs Shift: - Day shift Salary:- Upto 3LPA Language: - English + Hindi Location: - Koramangala Regards, Sridevi
Dear Job Seekers, We have an Openings for Day Shift Premium process, Interested candidate can walk-down to our office for face to face interview Interview date:- 19 Jun 2024 to 24 Jun 2025 Interview time:- 10am to 1pm Contact Person :- Sridevi (9945764799) JD:- * Support and assistance to the customers queries on services provided by the client(Guiding & Fixing an appointment ) Eligibility Criteria:- *Language :- EXCELLENT ENGLISH & HINDI *Qualification:- Any Graduation/ Any Post Graduation *Experience :- Fresher's to 2yrs *Age limit :- Below 30yrs * Location :- Marathahalli *Shift:- Day Shift(No Cab) *Work mode:- work from office * Salary :- Upto 27k Note:- Please do refer your friends Venue:- Valuestream Business Solutions Pvt ltd 2nd floor, Soul space paradigm, Marathahalli Village, Marathahalli, Bengaluru -560037 Landmark:- Near Sidewalk Club near bata showroom (Marathahalli Multiplex) https://maps.app.goo.gl/Fkjd7c4G5QppZPVTA
Dear Candidates, We have an opening for Quality Analyst & Process Trainer, Interested candidates can walk-down to our office. INTERVIEW DATE:- 10 July 2025 TO 14 July 2025 INTERVIEW TIME :- 10am to 1pm Contact Person:- Sridevi (9945764799) 1, Quality Analyst:- Role & Responsibilities: - Conducts quality review of telephonic/chat conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved Audit sales inbound/outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed out in the framework Ensure that the stipulated compliance guidelines are met, and corrective measures are taken when there is a miss Provide coaching and guidance based on audit findings, and delivers weekly/ongoing performance feedback to associates as outlined by the business Ability to train and coach Strong logical reasoning and problem - solving skills Eligibility Criteria: - 1, Qualification: - Any Graduation/ Any Post Graduation 2, Location: - Koramangala 3, Age limit: - Below 36yrs 4, Excellent communication skill is must. (English+Hindi) 5, Experience: - Minimum 2yrs experience as Quality Analyst 2, Process Trainer: - - Role & Responsibilities: - - Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback, - Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT - Ensure successful execution of training needs. - Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. - Should send reports/MIS to the Operations team on the progress/pending status of activities. - Should participate in Internal & External Calibrations - Should conduct refresher trainings based on TNI Eligibility Criteria: - - Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry - Qualification: - Graduation/ Post Graduation - Work location: - Koramangala - Age limit: - Below 35yrs - Salary:- Upto 40K - Experience from BFSI domain will be preferred Regards, Sridevi
Dear Candidate, We are currently looking for a Process Trainer with a BFSI background and a Quality Analyst. **Process Trainer (BFSI Background)** * Good communication skills in English and Hindi are mandatory. * Able to handle training and call auditing with a Life Insurance background. **Quality Analyst Requirements:** * Any Degree * Experience in quality inspection, auditing, and testing. * Excellent communication skills, both written and verbal. * Strong computer skills and knowledge of QA databases and applications. * Strong analytical and problem-solving skills. * Meticulous attention to detail. **Roles and Responsibilities for Quality Analyst:** * Conduct call monitoring and auditing for customer care agents, providing detailed feedback on monitored calls. * Evaluate agents on various parameters, including call greeting, professionalism, communication skills, and process knowledge. * Demonstrate proficiency in using 7 QC tools like Pareto charts, histograms, and check sheets. * Perform detailed root cause analysis (RCA) and ACPT analysis for the call audit. * Publish the dashboard to all stakeholders. * Conduct call-listening sessions. * Pre-shift briefing, dissemination of updates, and quality observation. * Identifying bottom Quartile performers, engaging in TNI, and improving their performance. * Handling OJT batches. **Skills Required:** * Training and coaching * Customer experience * Proficiency in the MS Office suite * Strong analytical and problem-solving skills * Quality management tools Megha 8197554993 Venue and locationNo.92, Z Square, Level 2, Jyoti Nivas College Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095
Dear Candidate, We are hiring Customer Support Executives for a voice-based process. Role & responsibilities Make outbound calls to customers and explain product details Book appointments for customers to visit our retail store Maintain follow-ups and update records in the system Deliver excellent customer experience through clear and courteous communication Job Details: Experience: 0 - 4 years Educational Qualification: Any Graduate Languages: English and Hindi (Mandatory) CTC: Up to 27,000 per month Shift: Day Shift (No Night Shift) Working Days: 6 Days a Week (Sunday Fixed Off) Job Type: Full-time, On-site Cab Facility: Not provided Work Location: Marathahalli Preferred candidate profile Good communication skills in English and Hindi Prior experience in outbound calling/customer service/sales (preferred but not mandatory) Freshers with good communication and willingness to learn are welcome Should be comfortable with a 6-day working schedule Interested candidates can call on Richa (HR) - 8123039021 (between 10 AM to 6 PM) to book their interview slots. Or, Send your resume to richa.gupta@valuestreambiz.com
Dear Candidates, We have an opening for Quality Analyst & Process Trainer, Interested candidates can walk-down to our office. INTERVIEW DATE:- 23 July 2025 TO 25 July 2025 INTERVIEW TIME :- 10am to 1pm Contact Person:- Sridevi (9945764799) 1, Process Trainer: - - Role & Responsibilities: - - Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback, - Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT - Ensure successful execution of training needs. - Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. - Should send reports/MIS to the Operations team on the progress/pending status of activities. - Should participate in Internal & External Calibrations - Should conduct refresher trainings based on TNI Eligibility Criteria: - - Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry - Qualification: - Graduation/ Post Graduation - Work location: - Koramangala - Age limit: - Below 35yrs - Salary:- Upto 40K - Experience from BFSI domain will be preferred Regards, Sridevi
Dear Candidate, We are hiring Customer Support Executives for a voice-based process. Role & responsibilities Make outbound calls to customers and explain product details Book appointments for customers to visit our retail store Maintain follow-ups and update records in the system Deliver excellent customer experience through clear and courteous communication Job Details: Experience: 0 - 4 years Educational Qualification: Any Graduate Languages: English and Hindi (Mandatory) CTC: Up to 27,000 per month Shift: Day Shift (No Night Shift) Working Days: 6 Days a Week (Sunday Fixed Off) Job Type: Full-time, On-site Cab Facility: Not provided Work Location: Marathahalli Preferred candidate profile Good communication skills in English and Hindi Prior experience in outbound calling/customer service/sales (preferred but not mandatory) Freshers with good communication and willingness to learn are welcome Should be comfortable with a 6-day working schedule Interested candidates can call on Richa (HR) - 8123039021 (between 10 AM to 6 PM) to book their interview slots. Or, Send your resume to richa.gupta@valuestreambiz.com
Role & responsibilities INTERNATIONAL CHAT PROCESS (TANSHIQ TITAN PROCSS) Assist international customers via Live chat with queries and concerns. Provide solutions and ensure a positive customer experience Handle multiple chat conversations simultaneously Maintain records of interactions and ensure timely issue resolution Maintain detailed records of customer interactions. Work towards achieving team and individual targets. Preferred candidate profile Prior experience in international chat process, Non voice process, or sales (preferred, not mandatory) Freshers with excellent communication & eagerness to build a career in customer support. Positive, and team-oriented mindset.
Job Roles and Responsibilities Team Leader Position Overview The Team Leader Call Center is responsible for managing and guiding a team of call center agents to achieve operational excellence, maintain high service quality, and ensure that performance targets are consistently met. This role demands strong leadership, analytical skills, and a focus on motivating the team to deliver superior customer experience and meet organizational KPIs. Key Roles and Responsibilities 1. Team Management and Leadership Supervise a team of call center agents, ensuring adherence to company policies and performance standards. Conduct daily team briefings to communicate goals, performance metrics, and updates. Foster a motivated, positive, and goal-oriented work environment. Identify skill gaps and implement coaching or performance improvement plans. Handle team queries, escalations, and conflicts with professionalism and empathy. 2. Performance Monitoring and Reporting Track individual and team performance against defined KPIs such as connects, quality scores, lead conversion (L2S), PKT, and on-time login. Generate and analyze daily/weekly/monthly performance reports. Share insights with management and recommend action plans for improvement. Conduct calibration sessions to ensure uniform quality standards across the team. 3. Quality and Customer Experience Ensure agents maintain a minimum quality score of 90% by adhering to call scripts and customer engagement standards. Regularly monitor calls and provide constructive feedback to enhance service delivery. Drive initiatives to improve customer satisfaction and first-call resolution. Ensure compliance with company policies, data security, and communication protocols. 4. Operational Excellence Ensure daily operations are aligned with organizational goals and SLA commitments. Maintain team discipline, punctuality, and attendance adherence. Oversee scheduling, shift management, and task delegation for optimal resource utilization. Collaborate with cross-functional teams (training, QA, HR) for smooth process flow. 5. Training and Development Conduct periodic training and refresher sessions on process updates, soft skills, and customer handling techniques. Coach agents to improve conversion rates and handle complex customer scenarios effectively. Encourage continuous learning, upskilling, and process improvement initiatives. 6. Escalation and Issue Resolution Act as the first point of contact for escalated customer issues. Analyze root causes and ensure timely closure of complaints. Maintain documentation for escalations and share feedback with concerned departments. 7. Reporting and Communication Provide regular performance summaries and reports to the Operations Manager. Communicate changes in policy, targets, or procedures effectively to the team. Participate in management meetings and contribute to process improvement discussions. Key Performance Indicators (KPIs) MetricTargetWeightageDescriptionAverage Connects6030%Maintain consistent daily connect rates for the team.Quality Score90%25%Ensure quality audits meet or exceed expectations.Average Lead-to-Sale (L2S)1230%Drive higher lead conversion through effective coaching.PKT (Product Knowledge Test)90%10%Ensure team proficiency through training and assessment.On-time Login90%5%Maintain punctuality and adherence to shift schedules. Skill set s Strong communication, analytical, and leadership skills. Proficiency in English and Hindi (mandatory). ¢ Ability to manage performance metrics, handle pressure, and drive results. ¢ Positive attitude, problem-solving mindset, and commitment to team development.
Were Hiring Customer Support Executive Job Description Location: Koramangala (Work from Office) Shift: Day Shift (No Night Shifts) Working Days: 6 days/week (Sunday fixed off) Job Type: Full-time, On-site Salary (CTC): Up to 21,000 per month Plus performance-based incentives (based on skills & experience) Cab Facility: Not provided About the Role We are looking for energetic, enthusiastic and customer-focused people to join our dynamic team. If you enjoy interacting with people, solving problems, and providing excellent customer experience, this role is perfect for you! Key Responsibilities Handle outbound calls with professionalism. Always ensure a positive customer experience Resolve customer queries and provide accurate information Update on Life Insurance Maintain detailed records of customer interactions. Work towards achieving Individual Performance. Requirements Education: Any PU /Any Graduate / Any Postgraduate Experience: 0 – 2 years (Freshers welcome!) Languages: Combination of Excellent English & Hindi, (Tamil Kannada) (Telugu Tamil) Telugu Kannada) communication (mandatory) Skills: Excellent Communication Skills Strong interpersonal & listening skills Customer-first approach with patience & professionalism Willingness to learn & grow Preferred Candidate Profile Prior experience in outbound calling, customer service, or sales (preferred, not mandatory) Freshers with excellent communication & eagerness to build a career in customer support. Positive, and team-oriented mindset. Why Join Us? Only Day Shifts – enjoy work-life balance. Career growth opportunities with training & mentoring. Vibrant and supportive team culture Great learning experience