Dear Jobseeker, We are looking out for a Passionate & Dynamic HR Recruiter for our organization, interested one can walk-down to our office. Interview date: - 4 June 2025 to 10 June 2025 Interview time: - 10am to 11am Contact Person: - Sridevi(9945764799) Responsibilities: - Work closely with Operation to understand their hiring needs. Coordinate and manage the entire recruitment process, from application to onboarding. Develop and maintain a pipeline of potential candidates for future positions. Experience in building proactive pipeline to hire at an optimal cost based on the company budget. Should take care of End-to-End Recruitment Requirements: Must have 1 yrs of an experience into BPO End-to-End recruitment (non-IT). Must have an experience in source, screen potential candidates using various sourcing methods, including job portals, social media, networking, and referrals. Qualification: - Graduation / Post Graduation Age limit: - Below 30yrs Working days: - 6days Experience: - 1yrs to 2yrs Shift: - Day shift Salary:- Upto 3LPA Language: - English + Hindi Location: - Koramangala Regards, Sridevi

Dear Job Seekers, We have an Openings for Day Shift Premium process, Interested candidate can walk-down to our office for face to face interview Interview date:- 19 Jun 2024 to 24 Jun 2025 Interview time:- 10am to 1pm Contact Person :- Sridevi (9945764799) JD:- * Support and assistance to the customers queries on services provided by the client(Guiding & Fixing an appointment ) Eligibility Criteria:- *Language :- EXCELLENT ENGLISH & HINDI *Qualification:- Any Graduation/ Any Post Graduation *Experience :- Fresher's to 2yrs *Age limit :- Below 30yrs * Location :- Marathahalli *Shift:- Day Shift(No Cab) *Work mode:- work from office * Salary :- Upto 27k Note:- Please do refer your friends Venue:- Valuestream Business Solutions Pvt ltd 2nd floor, Soul space paradigm, Marathahalli Village, Marathahalli, Bengaluru -560037 Landmark:- Near Sidewalk Club near bata showroom (Marathahalli Multiplex) https://maps.app.goo.gl/Fkjd7c4G5QppZPVTA

Dear Candidates, We have an opening for Quality Analyst & Process Trainer, Interested candidates can walk-down to our office. INTERVIEW DATE:- 10 July 2025 TO 14 July 2025 INTERVIEW TIME :- 10am to 1pm Contact Person:- Sridevi (9945764799) 1, Quality Analyst:- Role & Responsibilities: - Conducts quality review of telephonic/chat conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved Audit sales inbound/outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed out in the framework Ensure that the stipulated compliance guidelines are met, and corrective measures are taken when there is a miss Provide coaching and guidance based on audit findings, and delivers weekly/ongoing performance feedback to associates as outlined by the business Ability to train and coach Strong logical reasoning and problem - solving skills Eligibility Criteria: - 1, Qualification: - Any Graduation/ Any Post Graduation 2, Location: - Koramangala 3, Age limit: - Below 36yrs 4, Excellent communication skill is must. (English+Hindi) 5, Experience: - Minimum 2yrs experience as Quality Analyst 2, Process Trainer: - - Role & Responsibilities: - - Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback, - Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT - Ensure successful execution of training needs. - Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. - Should send reports/MIS to the Operations team on the progress/pending status of activities. - Should participate in Internal & External Calibrations - Should conduct refresher trainings based on TNI Eligibility Criteria: - - Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry - Qualification: - Graduation/ Post Graduation - Work location: - Koramangala - Age limit: - Below 35yrs - Salary:- Upto 40K - Experience from BFSI domain will be preferred Regards, Sridevi

Dear Candidate, We are currently looking for a Process Trainer with a BFSI background and a Quality Analyst. **Process Trainer (BFSI Background)** * Good communication skills in English and Hindi are mandatory. * Able to handle training and call auditing with a Life Insurance background. **Quality Analyst Requirements:** * Any Degree * Experience in quality inspection, auditing, and testing. * Excellent communication skills, both written and verbal. * Strong computer skills and knowledge of QA databases and applications. * Strong analytical and problem-solving skills. * Meticulous attention to detail. **Roles and Responsibilities for Quality Analyst:** * Conduct call monitoring and auditing for customer care agents, providing detailed feedback on monitored calls. * Evaluate agents on various parameters, including call greeting, professionalism, communication skills, and process knowledge. * Demonstrate proficiency in using 7 QC tools like Pareto charts, histograms, and check sheets. * Perform detailed root cause analysis (RCA) and ACPT analysis for the call audit. * Publish the dashboard to all stakeholders. * Conduct call-listening sessions. * Pre-shift briefing, dissemination of updates, and quality observation. * Identifying bottom Quartile performers, engaging in TNI, and improving their performance. * Handling OJT batches. **Skills Required:** * Training and coaching * Customer experience * Proficiency in the MS Office suite * Strong analytical and problem-solving skills * Quality management tools Megha 8197554993 Venue and locationNo.92, Z Square, Level 2, Jyoti Nivas College Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095