Openings For Quality Analyst & Process Trainer

Dear Candidates,

We have an opening for Quality Analyst & Process Trainer, Interested candidates can walk-down to our office.

INTERVIEW DATE:- 10 July 2025 TO 14 July 2025

INTERVIEW TIME :- 10am to 1pm

Contact Person:- Sridevi (9945764799)

1, Quality Analyst:-

Role & Responsibilities: -

• Conducts quality review of telephonic/chat conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved
• Audit sales inbound/outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed out in the framework
• Ensure that the stipulated compliance guidelines are met, and corrective measures are taken when there is a miss
• Provide coaching and guidance based on audit findings, and delivers weekly/ongoing performance feedback to associates as outlined by the business
• Ability to train and coach
• Strong logical reasoning and problem - solving skills

Eligibility Criteria: -

1, Qualification: - Any Graduation/ Any Post Graduation

2, Location: - Koramangala

3, Age limit: - Below 36yrs

4, Excellent communication skill is must. (English+Hindi)

5, Experience: - Minimum 2yrs experience as Quality Analyst

2,Process Trainer: --

Role & Responsibilities: -

- Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback,
- Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT - Ensure successful execution of training needs. - Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. - Should send reports/MIS to the Operations team on the progress/pending status of activities. - Should participate in Internal & External Calibrations - Should conduct refresher trainings based on TNI

Eligibility Criteria: -

- Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry
- Qualification: - Graduation/ Post Graduation - Work location: - Koramangala - Age limit: - Below 35yrs - Salary:- Upto 40K

- Experience from BFSI domain will be preferred

Regards,

Sridevi