Posted:11 hours ago|
Platform:
Work from Office
Full Time
Dear Candidates,
We have an opening for Quality Analyst & Process Trainer, Interested candidates can walk-down to our office.
INTERVIEW DATE:- 23 July 2025 TO 25 July 2025
INTERVIEW TIME :- 10am to 1pm
Contact Person:- Sridevi (9945764799)
Role & Responsibilities: -
- Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback,
- Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT - Ensure successful execution of training needs. - Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. - Should send reports/MIS to the Operations team on the progress/pending status of activities. - Should participate in Internal & External Calibrations - Should conduct refresher trainings based on TNI
Eligibility Criteria: -
- Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry
- Qualification: - Graduation/ Post Graduation - Work location: - Koramangala - Age limit: - Below 35yrs - Salary:- Upto 40K
- Experience from BFSI domain will be preferred
Regards,
Sridevi
Valuestream Business Solutions (VBS)
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