At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. In operations and solutions at PwC, you will focus on providing consulting services to optimise overall operational performance and develop innovative solutions. You will work closely with clients to analyse operational processes, identify areas for improvement, and develop strategies to enhance productivity, quality, and efficiency. Working in this area, you will provide guidance on implementing technology solutions, process automation, and operational excellence frameworks.Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear, impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients, share alternative perspectives, and act on client feedback.
- Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Job Title: Senior Manager – Revenue Cycle Managed Services
Department: Revenue Cycle Operations
Reports To: Director – Revenue Cycle or Operations
Job Type: Full-Time
Job Summary
The
Senior Manager – Revenue Cycle Managed Services
is responsible for overseeing end-to-end revenue cycle operations for healthcare provider clients. This role ensures efficient management of revenue cycle services including patient access, billing, coding, charge capture, accounts receivable (A/R), and collections. The Senior Manager leads service delivery teams, ensures client satisfaction, drives process improvement, and supports financial performance goals.
Key Responsibilities
Client Management:
- Serve as the primary point of contact for assigned clients.
- Build and maintain strong client relationships by understanding their business needs and delivering high-quality services.
- Conduct regular client review meetings to present KPIs, performance reports, and strategic recommendations.
Operational Leadership
- Oversee daily operations of revenue cycle services, ensuring SLA compliance and quality standards.
- Lead and manage cross-functional teams (onshore/offshore) to achieve operational excellence.
- Identify process gaps and lead continuous improvement initiatives to enhance productivity and reduce denials, days in A/R, and cost to collect.
Strategic Planning
- Develop and execute strategic plans to improve revenue cycle performance and client satisfaction.
- Partner with technology and analytics teams to implement automation, reporting tools, and system enhancements.
Performance Management
- Monitor key revenue cycle metrics (e.g., cash collections, denial rates, aging, DNFB, bad debt).
- Develop dashboards and reporting tools for internal and external stakeholders.
- Analyze trends and drive data-driven decision-making.
Compliance & Quality Assurance
- Ensure compliance with healthcare regulations (HIPAA, CMS, payer requirements).
- Implement QA processes to monitor accuracy and compliance in billing and collections activities.
