Coordinator - Supply chain & Member Services

We are in the business of Good .

We are the worlds largest service club organization, serving more than 1.4 million Lions, working with 47000 clubs in 200 -plus countries globally

Role Description

This is a full-time hybrid role for a Coordinator - Supply Chain & Member Services, located in Mumbai with some work from home flexibility. The coordinator will manage day to day supply chain management deliverables across different product lines from sourcing to delivery. The position will require to understand product and customer journey lifecycles and accordingly work in a multi stakeholder environment with vendors from manufacturing, sourcing to printing, packing, assembly and last mile delivery within defined SLAs and turnaround times to provide a positive member experience.

The coordinator will also provide support to all Lions Club Officers and club members by responding to support request (phone, email, written correspondence) in a timely and customer centric manor. The ideal candidate provides stellar service while at the same time, looks for ways to improve the overall member experience

Reports to : Assistant Manager - SCM & MSC, Supervises : None

Responsible for ensuring end to end fulfillment of all product lines at the ISAME office from New Member Kits, Charter Kits, Awards and recognitions to Club Supplies

Respond to member issues with a positive, friendly attitude via all member communication channels including email, social media, and phone

Working with vendors at different product lifecycles across sourcing, printing, warehousing, dispatch, etc. and ensuring SLAs are adhered to

Review and audit vendors to ensure standards of quality and compliance are not compromised and contractual terms and SLAs are adhered to

Work on RFPs and scout for new vendors to create business continuity, adequate redundancies and maintain commercial optimization of the entire process

Maintain work trackers and generate MIS and analyze ways in which processes can be improved and Turn Around Times (TAT) can be reduced to provide a differentiating member experience

Ensuring stakeholder (HQ and ISAME Office staff) expectation management and satisfaction through proactive communication and adherence to defined TAT metrics

Supporting the e-Com / Licensing projects from a merchandising sale perspective with HQ stakeholders

Responsible for ensuring all monitoring reports (MIS) are accurate and submitted in a timely manner.

Engage, conduct research and analysis of the NGO, Charitable organizations, so ISAME & Africa office is continuously aware of Industry best practices

Participate and contribute to ensure Legal, financial & tax compliances and audit requirements are met

Resolving queries and complaints regarding fulfillment from Members and HQ staff. Execute Service requests of Ad hoc reports as requested by the HQ and/or ISAME & A Regional Manager

COMPETENCIES

• Communication Skills:
• Interpersonal skills:
• Internal and External Relationship Management:
• Diversity Awareness: 
• Organization/Multi-tasking Skills: 
• Presentation Skills: 
• Problem Solving/Decision Making: 
• Quality Orientation: 
• Effective Technology Application (Intermediate Microsoft Word, MS Excel (pivot tables, vlookup, conditional formatting), Outlook and PowerPoint)
• Customer Service Orientation: 
• Personal Integrity and Professional Conduct: 

EDUCATION AND EXPERIENCE

• Bachelor’s degree is preferred. Masters would be an advantage
• 1-4 years of experience in Operations, vendor management and direct customer / stakeholder management

WORK ENVIRONMENT AND CONDITIONS

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is required to stand; walk; sit, reach with hands and arms, climb stairs, talk and hear.

Specific vision abilities required by the job include peripheral vision and ability to adjust focus. The noise level in this job is low to moderate.

Travel (National and International) is required occasionally in this role.

This position is based in our office near JB Nagar Metro Station Andheri East, Mumbai, hybrid working, 3 days from office & 2 days from home, Mediclaim, Group Personal Accident policy & Gratuity

The CTC will be around INR 6 lacs per annum. If interested, mention time required to join us with an updated copy of your resume mail to ameet.naik@lionsclubs.org

10th October 2025