1461 Contract Management Jobs - Page 29

Req ID: 324085 We are currently seeking a Digital Solution Arch. Strategic Advisor to join our team in Bengaluru, India, Karntaka (IN-KA), India (IN). Mandatory Qualifications Deep industry knowledge across Banking and/or Insurance ecosystems. Expertise in Core Banking (e.g., Temenos, Finacle) / Core Insurance Platforms (Guidewire, Duck Creek, Majesco). Experience in designing secure, scalable, and compliant banking/insurance solutions. Strong presales leadership across large-scale deals ($5M+ TCV). Exceptional communication and client-facing storytelling capabilities. Preferred Qualifications Certifications like AWS Financial Services Specialty, Salesforce Financial Services Cloud certifications. Knowledge of regulatory frameworks (e.g., SOX, PCI-DSS, GDPR, NAIC regulations).

Role & responsibilities HCP documentation executive* This role involves supporting all current users of HCPi (approximately 150 users) in carrying out the documentation process within the HCPi system. Responsibilities: 1. Support Sales Team: Assist the Sales team in creating HCP event requests within the HCPi system. 2. Pre-Approval Documentation: Obtain all necessary pre-approval documents from the relevant personnel and upload them into the system. 3. Vendor Registration: Register new Healthcare Professionals (HCP) or Healthcare Organizations (HCO) as vendors, coordinating with them to collect required information. 4. Procurement Process: Handle the creation of Purchase Requisitions (PR), Purchase Orders (PO), and Goods Receipt Notes (GRN) for HCP events in the Coupa system. 5. Financial Transactions: Initiate financial payments to HCP and HCO, ensuring timely completion of the process. 6. Contract Management: Generate contracts from the HCPi system and ensure they are electronically signed by all necessary parties in a timely manner. 7. Proof of Performance: Collect and upload all required proof of performance documents to facilitate the timely closure of event requests. 8. Documentation Accuracy: Maintain a high level of accuracy in all documentation processes. Preferred candidate profile 1. Documentation Experience: Previous experience with documentation processes and system handling is preferred. 2. Coordination Skills: Ability to work effectively with multiple stakeholders and possess good coordination skills. 3. Communication Skills: Strong communication skills are required for effective interaction with various teams and individuals.

Role: SAP SD Consultant (Contract Management & Sales Order) Duration: FTE Location: Chennai (Hybrid) Job Description Client is looking for a SAP SD Resource, who is required to work at Chennai location Skills & Experiences required: 7 to 10 years of experience in ECC or S/4 or combined. Experience in working with SD contract management processes (Master data, validity, pricing, Billing Plans, and Invoicing) Business Partners processing experiences. Some exposure to Sales Order processes (order, delivery, and invoicing). SD or S/4 Certification is preferred. SAP SD RevRec or RAR experiences (preferred)

Post Graduation / P.G. Diploma in Construction Management/ Graduate in Civil Engineering with 10 to 15+ years experience in Procurement / Contract Management / legal practice of Urban Infrastructure projects

About the Company: Arihant Superstructures Ltd. is a renowned real estate company with a strong legacy of delivering residential and commercial spaces that combine innovation, quality, and sustainability. Our construction division is the driving force behind our ambitious infrastructure and housing projects, and we are currently looking to strengthen our leadership team. Position Summary: We are seeking highly experienced and visionary professionals to join our Construction Division . The candidate will be responsible for the successful planning, execution and completion of large-scale real estate projects on-site, ensuring timely delivery, cost efficiency, and top-quality standards. Key Responsibilities: Lead and manage end-to-end implementation of real estate construction projects on-site. Coordinate with architects, consultants, contractors, vendors and internal teams. Oversee project scheduling, budgeting, and resource allocation. Ensure strict adherence to safety regulations, quality standards, and regulatory compliance. Review and approve design and technical plans and contribute to value engineering. Monitor and control project progress with regular reporting to senior management. Solve project-related issues and provide strategic direction for on-time delivery. Drive innovation and best practices in construction methodologies and materials.

-12+ yrs of Exp in Real Estate -Managing Labour Contractors, Also issue related Contract Labour. -Assist Purchased Dept, Project Manager -Drafting Contracts & Commercial Terms

Position- Rev. Accounting Level- SME Location- Hyderabad Job Description: SME: Review customer contracts and set up key terms in Workday to support accurate billing and revenue recognition. Analyze contract terms to determine appropriate revenue recognition treatment for all contracts standard and non-standard. Promptly and accurately respond to contract and revenue recognition questions raised by commercial team and CSMs Prepare reconciliations, flux analysis, and related journal entries as part of month end close. SOX control performance and documentation maintenance Ability to interpret contracts including many non-standard contracts Minimum 4 years of experience in contract management and revenue recognition Locations: Hyderabad Shift Timings: Night Shifts (5:30 Pm to 3:30 AM) Two way Transportation Provided. work from Office Location : Hyderabad Venue: Cognizant Technology Solutions Building 20, Raheja Mindspace IT Park, Mindspace Madhapur Rd, HITEC City, Hyderabad- 500081

Aspire Systems is currently on the look-out for candidates with expertise in Legal activities to join our Corporate Legal team. Work Location: Chennai (Siruseri - SIPCOT IT Park) Qualification: LLB/LLM or any equivalent degree related to Law Required Experience : 6 to 8 Years Key Responsibilities: Contract Review & Analysis : Review and analyze first-level contractual documents, including Master Service Agreements (MSA), Statements of Work (SOW), Non-Disclosure Agreements (NDA), and Change Orders (CO). Contract Drafting & Collaboration : Provide support in drafting and reviewing customer and vendor contracts, working closely with senior managers. Risk Analysis & Compliance : Assist in conducting risk analysis of contractual terms to ensure effective risk management and compliance. Contract Management & Delivery : Ensure adherence to contract management processes and ensure timely delivery of documents and deliverables. Internal & External Compliance : Work with the legal team to maintain compliance with both internal policies and external regulations. Cross-Functional Collaboration : Coordinate with cross-functional teams to resolve contract-related issues and support business goals. Adaptability & Multi-tasking : Adapt quickly to team dynamics and support tasks in a fast-paced, high-pressure environment, including collaboration across different time zones. Proficiency in Microsoft Tools : Utilize Microsoft Word, Excel, and PowerPoint for drafting, organizing, and presenting legal documents and reports effectively. Key Requirements: In-House Legal Experience : Previous experience in an in-house legal department or similar role is preferred. Contract Management & Compliance : Proficiency in managing contracts and ensuring compliance with relevant laws and regulations. Attention to Detail & Communication : Strong attention to detail, coupled with excellent written and verbal communication skills. Multitasking & Time Management : Ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.

Roles and Responsibilities Sales of AMC (Annual Maintenance Contracts) for IT products such as server, storage, networking, laptop, desktop, printer. Ensure renewal of existing contracts. Work with internal marketing team to conduct ad campaigns and other activities to generate leads. Engage with private sector and government customers to generate leads. Build a sales funnel of new and existing customers. Prepare and submit quotations for AMC. Achieve sales targets through sales of AMC. Build long term relationships with customers for repeat business.

Description We are seeking a skilled Conga CLM Business Analyst (Conga-CLM-BA) to join our team in India. The ideal candidate will have a strong background in contract lifecycle management and will be responsible for implementing and optimizing Conga CLM solutions to meet business requirements. Responsibilities Collaborate with business stakeholders to gather and analyze requirements for the implementation of Conga CLM solutions. Design and configure Conga CLM solutions to meet business needs. Conduct training sessions for end-users to ensure effective use of the Conga CLM platform. Monitor and troubleshoot issues related to the Conga CLM system, providing timely resolutions. Participate in project planning and status meetings to provide updates on progress and roadblocks. Create and maintain documentation related to system configurations, workflows, and processes. Skills and Qualifications 7-10 years of experience working with Conga CLM or similar contract lifecycle management tools. Proficient in data analysis and reporting tools to extract insights from contract data. Strong understanding of contract management processes and best practices. Experience in business process mapping and documentation. Excellent communication skills to interact with stakeholders at all levels. Ability to manage multiple projects and deadlines in a fast-paced environment.

Description The External Relation Manager - IPR will be responsible for managing and enhancing the organization's intellectual property rights by developing strategic relationships with external stakeholders, ensuring compliance with IP laws, and protecting the organization's intellectual property assets. Responsibilities Develop and maintain relationships with external stakeholders related to intellectual property rights. Manage the organization's intellectual property portfolio and ensure compliance with relevant laws and regulations. Conduct regular audits of intellectual property assets and provide recommendations for improvement. Collaborate with legal teams to strategize and implement IP protection measures. Educate internal teams about intellectual property rights and best practices. Represent the organization in negotiations with external partners regarding IP agreements. Monitor industry trends and changes in IP legislation that may affect the organization. Skills and Qualifications 5-10 years of experience in intellectual property management or related field. Strong understanding of intellectual property laws and regulations in India and globally. Excellent communication and interpersonal skills for stakeholder engagement. Proficiency in contract negotiation and management related to IP. Ability to analyze and interpret complex legal documents and agreements. Experience in auditing IP portfolios and conducting risk assessments. Strong analytical and problem-solving skills.

Your role and responsibilities Combine Source to Pay process expertise with knowledge of Ariba applications to articulate and present Supply Chain solutions to clients at the client management level. Help IBM's clients to transform their Supply Chains to world class level using Ariba applications. Perform and Lead teams in translating client requirements into to/be designs that leverage the best practices embedded with in Ariba applications. Participate / Lead the configuration, testing and deployment of Ariba solutions. Participate in sales opportunities by conducting opportunity assessments, answering functional questions regarding Ariba's software and providing Ariba focused sales materials. Act as an ambassador to the IBM Ariba community through knowledge sharing, mentoring and networking Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Overall experience 8+ years of in SAP Ariba Experience and its integration with SAP ECC and SAP HANA modules At least 5 years of technical knowledge of Ariba solutions and products At least 2 full life-cycle implementations of Ariba applications At least 2 years of experience of Ariba integration with backend ERP systems At least 2 years of experience in team lead role & At least 5 years of experience in a consulting role Preferred technical and professional experience Proven work experience in Global Template of SAP ARIBA . Knowledge of S/4 HANA 1909 New features

Job Summary: As a Contract Management Lead , you will play a key role in overseeing and managing contract operations for specific projects or accounts. You will lead or participate in contract management activities, work closely with client engagement teams, and contribute to risk management, portfolio development, and sales support. Additionally, you will mentor junior contract management staff, ensuring effective resource utilization and providing insights into contract management practices to support the growth and success of the project. Roles & Responsibilities: Leadership/Engagement: Lead or participate in the contract management team for specific projects or accounts, or operate as the contract management lead for small to medium portfolios, reporting to senior leadership. Collaborate with client engagement teams and client counterparts to provide day-to-day contract management support and gain a deep understanding of delivery requirements. Demonstrate the value of the contract management function to business and account leaders, showcasing how contract management contributes to project success. Serve as a role model for contract management staff , demonstrating leadership qualities, and actively participating in broader contract management activities. People & Portfolio Management / Development: Supervise, mentor, and coach junior contract management staff allocated to specific projects or accounts, ensuring the most effective utilization of resources. Participate in the performance review of junior staff, providing input for priority setting and performance achievement processes. Assess and identify training and educational needs for junior staff, particularly when acting as the contract management lead on a specific project or account. Contribute to the development and delivery of contract/commercial training modules for junior contract management staff on the project or account. Risk & Issue Management: Identify contract and commercial risks and issues , proposing appropriate mitigation strategies or solutions for approval. Escalate matters in a timely and controlled manner , adhering to prescribed guidelines, and ensure affected parties are notified appropriately. Draft and review reports in compliance with contract management processes and account delivery requirements, ensuring accurate documentation and updates. Sales Support: Provide support for pre-award sales activities , assisting in the development of responses to client RFPs or similar, working with the business to draft contract schedules, and participating in contract negotiations. Demonstrate a solid understanding of Accenture's offerings and the associated commercial considerations that align with client needs and project requirements. Contracting, Drafting, and Negotiation: Draft Statements of Work (SOWs) , Change Requests , Arrangement Letters , Subcontracts , Non-Disclosure Agreements (NDAs) , and other contractual documents, working with project leadership to ensure timely reviews and high-quality documents that meet the project's needs. Collaborate with internal organizations and support negotiations to achieve optimal outcomes for both Accenture and clients , ensuring the best terms and conditions. Professional & Technical Skills: Contract Management Expertise: Strong understanding and experience in contract management, including drafting, negotiating, and reviewing contractual documents. Leadership and Mentoring: Ability to lead and mentor junior contract management staff, ensuring resource efficiency and staff development. Risk Management: Expertise in identifying contract-related risks and issues, with the ability to propose effective solutions. Sales Support: Familiarity with pre-award sales activities, including RFP development, contract drafting, and negotiation. Communication Skills: Excellent communication skills to engage effectively with internal teams and external clients, ensuring alignment and successful contract execution. Commercial Understanding: Knowledge of Accenture's offerings and commercial considerations that influence contract structures and negotiations. Experience Requirements: Proven experience in contract management , particularly in drafting and negotiating contracts, including SOWs, Change Requests, and NDAs. Demonstrated experience in leading or participating in contract management for specific projects or accounts. Experience managing and mentoring junior staff, with a focus on resource utilization and performance management. Background in supporting pre-award sales activities , including RFP responses and contract negotiations. Strong understanding of risk management practices and the ability to propose mitigation strategies for contract-related issues.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Technology Solutions Group, BU Teams, Different Infrastructure teams Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc. IRMC, QA Guidance on risk mitigation and quality standards External Clients Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc. Vendors/ Manufacturers Development and deployment of platforms, applications, databases etc. Display Lists the competencies required to perform this role effectively Functional Competencies/ Skill Technical Knowledge - Knowledge of own tower (platform, application, database etc) - Expert Domain Knowledge - Understanding of IT industry and its trends - Competent to Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Managing Complexity Client centricity Execution Excellence Passion for Results Team Management Stakeholder Management Deliver No. Performance Parameter Measure 1. Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2. New projects Timely delivery Avoid unauthorised changes No formal escalations

Experienced in large scale Production Support Server Environment Handling Data Center Operations with Business & Mission Critical applications Handling escalated incidents or high critical tickets Predicting Risk/Impact and Participating in Major Changes Reporting & Performance Dashboards with Capacity Planning Technical Team (5-10 members) & Vendor Management Technical Transition & Documentation skills (Onsite to Offshore) Migration and upgradation of existing infrastructure

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

Long Description 2-3 years or more experience of successfully implementing Anaplan solutions and as an Architect on at least 2 Anaplan implementation projects. Total 5+ years of experience in related technologies. Domain experience in Telecom/Contract Management would be preferred. Anaplan certification of L1, L2, L3 and Solution Architect (Mandatory) certified. Understand clients’ business planning & performance management processes and related business requirements. Should provide meaningful observations on performance improvements, formula re-writing, troubleshooting and analyzing the problems and its related impacts within and across models. Hands-on in Anaplan New UX, ALM, Anaplan Connect, API’s. Guide and mentor other team members throughout the implementation process. Serve as the architectural SME for large-scale connected planning solutions. Provide candid, meaningful feedback and progress updates in a timely manner to the Project Manager/Business Partner and team. Develop Anaplan model documentation. Participate and/or lead Data Integration and Migration Solutions. Participate and/or lead UAT testing and deployment. ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Anaplan. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

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Job Title: ServiceNow CMDB Specialist Experience with ServiceNow CMDB configuration Familiarity with the Common Service Data Model (CSDM) within ServiceNow Establish integrated and systematic processes in support of related Configuration Management processes. Develop the organizations expertise in the Configuration Management processes and methods. Plan, manage, and coordinate the full lifecycle in a high interoperability IT environment. Empower CMDB stakeholders utilize and leverage the CMDB database and associated processes. Provides technical support and problem resolution for customer inquiries regarding the new and existing data analytics, policy, process, standards, and best practices related to Configuration Management. Maintains CIs to ensure CMDB accuracy and completeness. Delivers innovative, flexible, integrated asset management and configuration management solutions to meet NCR s evolving business needs including management of SaaS / cloud assets and services Owns the development requirements and implementation of Asset and Configuration Management governance including standards, policies and procedures. Evaluates and recommends improvements to the existing ServiceNow CMDB design, implementation and management. Understands the ServiceNow CSDM (Common Services Data Model) and the interrelationships to ITSM, Asset Management, Application Portfolio Management (APM), ITSM processes and other ServiceNow related interconnectivity. Defines technology requirements for CMDB as well as integration requirements to support other IT Service Management, Asset Management and other processes. Owns the process by which relationships are created and updated in the CMDB, such as key IT and business services and applications to servers and databases. Ensures CMDB data is current and accurate; determines best-practices and procedures for updating CI data including the use of automated processes, discovery tools/integrations with other data sources, and manual input processes as necessary. Develops and implements best practice asset and configuration standards, policies and procedures for planning, recording, monitoring and maintenance of software and hardware assets. Identifies critical success factors and develops/reports on process performance metrics and monitoring. Determines operational reporting including configuration status, license consumption, license entitlement, warranty, and other IT asset reporting. Provides coaching and conducts training for CMDB stakeholders to ensure appropriate understanding of the system and its relationship to other key IT processes.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Project Manager For governance and client relationship management On-site project team To resolve the complex problem/ issues at the site Lead/ Sr. Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Excellence- Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk- Expert Systems Thinking- Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Technical knowledge- knowledge of the various devices/ network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working Deliver No. Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails 2.

Hiring _ Legal Executive ( Contractual) with a leading Retail Industry @ Bangalore Location. Exp - 4+ Yrs Ctc- 8-9 Lpa Apply - Rohita Robert Lead Consultant - Recruitment ( Perm Placement 1) Main responsibilities: Drafting, review and negotiation of sales contracts, purchase contracts, standard terms and conditions of Purchase and sales, non-disclosure agreements, IT Service Agreements, Service Agreements, Marketing Agreements, Lease Agreements etc. Working with the team on updating the contract database, ensuring all contracts are updated on the contract repository software, ensuring contract renewals on time, coordinating with stakeholders in finalising the contracts etc. Assisting in handling litigations pertaining to cheque bounce cases, recovery cases, criminal cases, arbitration, mediation, labour law matters etc. Assisting in managing the IP portfolio by ensuring timely renewals of trademarks, submitting application for Trademark registration etc. Assisting in preparation of MIS reports on litigations, contracts, Trademarks, Statutory licenses and permits etc. Securing licenses and permits for Waste Management, Medical Devices, Legal Metrology, Shops & Establishment License, Trade License, Factory license etc. Coordinating with different stakeholders for managing compliance tool, ensuring that users update the compliance tools and assisting in preparing management reports and corrective action plans. Representing the Company before various regulatory bodies, authorities, court, police etc. Other legal and regulatory matters. AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES: (Order the responsibilities by importance, specifying a title for each one) 2-4 years of experience in legal tasks and compliance, litigation.

Role & responsibilities Draft, review, and negotiate real estate contracts including purchase agreements, leases (commercial/residential), easements, construction contracts, and property management agreements. Manage the end-to-end contract lifecycle, including document preparation, execution, amendments, renewals, and terminations. Ensure all real estate transactions comply with local, state, and federal regulations. Work closely with legal, development, acquisitions, leasing, and finance teams to align contract terms with business strategy and risk management. Monitor deadlines, deliverables, and obligations associated with contracts, including lease commencement, rent escalations, option dates, and termination rights. Maintain a centralized repository for all real estate contracts and ensure data integrity and accessibility. Assist with due diligence during property acquisitions or sales. Provide guidance to internal stakeholders on contract interpretation and risk assessment. Develop and implement contract templates, process improvements, and compliance checklists. Preferred candidate profile Bachelors degree in Civil, Real Estate, Law, or a related field. 9 + years of experience in contract management, preferably within the real estate sector. Strong understanding of real estate transactions, lease structures, construction agreements, and title documents. Excellent communication, negotiation, and organizational skills. Ability to handle multiple projects with precision and meet tight deadlines. Working Knowledge of ERP, MS Office, Excel & Farvision.