Continuous Improvement Analyst

Roles and Responsibilities

• Implement process improvement principles and tools (KPIs, dashboards, automation) in collaboration with the Operational Excellence team.

• Conduct regular process control and monitoring audits to ensure compliance with Group Standards and regulatory requirements.

• Work with local operations and management teams to identify improvement opportunities, training needs, and suitable enablers.

• Propose and implement process adjustments (e.g., automation, digital tools, layout optimization) for higher efficiency and cost effectiveness.

• Streamline cargo handling processes to meet customer service levels, airline requirements, and internal SLAs.

• Support management in developing new service offerings by building robust and scalable processes.

• Share best practices with the wider Operational Excellence community.

• Develop, update, and maintain process documentation, SOPs, and training guides.

• Provide training, coaching, and guidance to staff to ensure adoption of improved processes.

• Analyze operational issues and troubleshoot bottlenecks to drive sustainable improvements.

• Anticipate changes in warehouse/terminal layouts and coordinate with the Operational Excellence team for standard application.

• Collaborate with cross-functional teams (Operations, Safety & Security, HR, IT, Customer Service) to deliver CI projects successfully.

BEHAVIORAL COMPETENCIES

• Strong analytical and problem-solving skills.

• Continuous improvement mindset with eye for detail.

• Effective communication and collaboration across all levels.

• Training, coaching, and influencing skills to drive adoption of new processes.

• Adaptability to operational challenges in a fast-paced environment.

TECHNICAL SKILLS

• Knowledge of Lean, Six Sigma, Kaizen, or other process improvement methodologies.

• Understanding of cargo operations, warehousing, ground handling processes, and airline standards.

• Ability to design and interpret KPIs, dashboards, and process control tools.

• Familiarity with automation and digital enablers in cargo handling (e.g., Cargo Management Systems, barcode/RFID tracking, warehouse automation).

• Education – Bachelor of Engineering

• Experience – Experience in Operational Experience for minimum of 1 year