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IndiGo (InterGlobe Aviation Ltd)
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Content Excellence & Governance Lead

Content Excellence & Governance Lead

IndiGo (InterGlobe Aviation Ltd)

5 years

0 Lacs

gurgaon haryana india

Posted:1 week ago| Platform:

Apply

Skills Required

content governance management optimization compliance mobile chat experimentation escalation automation drive leadership collaboration strategy analytics design development planning architecture cms personalization integration sigma agile workflow consistency jira servicenow tracking ux ui

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview

Expertise in digital content management, optimization, and governance using Adobe Experience Cloud tools, with a strong focus on compliance and operational excellence in regulated industries.To lead the strategic evolution of digital platforms across Web, Mobile, and Chat, ensuring seamless, personalized, and scalable experiences. This role drives excellence in Content delivery and authoring using Adobe Experience Manager (AEM), platform governance, and experimentation using and Adobe Target.

Key Responsibilities

🔹

Content Excellence & Governance

Oversee delivery of content across digital platforms, especially for critical, financial, and regulatory pages.
Implement robust content governance, review protocols, and escalation mechanisms.
Ensure zero-defect delivery through rigorous QA and validation workflows.

🔹

Automation & Continuous Improvement

Drive automation across authoring, target, QA, and release workflows.
Strengthen governance models and exception handling protocols.
Foster a culture of continuous feedback and improvement.

🔹

Strategic Leadership & Collaboration

Responsibile for content validation across product lines.
Define and execute digital content strategy across platforms.
Align cross-functional teams (Product, Analytics, Design, Development) for unified delivery.
Lead quarterly roadmap planning and governance reviews with cross function teams.

🔹

Technical Expertise & Platform Ownership- Preffered

Drive platform architecture and CMS capability enhancement with partner.
Lead personalization and experimentation strategy.
Ensure integration of automation frameworks and Six Sigma principles

Qualification

MBA from a Tier 1 Institute is preffered.
5+ years in digital experience management.
Proven success in leading strategic initiatives and cross-functional teams.
Strong understanding of Six Sigma, automation, and agile delivery.

Skills

Must Have:

Primary Focus: Managing, cordinating, and optimizing digital content across Digital channels (Website and Mobile App)
Core Strengths: Content governance, compliance management, and digital workflow optimization.
Digital Content Management — experience overseeing the end-to-end lifecycle of digital content, ensuring quality, consistency, and compliance
Project Management — capable of managing timelines, deliverables, and approvals in fast-paced, multi-channel digital environments.

Good To Have

Adobe Certified Expert (Adobe Experience for Content Authoring, Adobe Target for Direct 2 Channel experimentation)
Proficiency with Jira and ServiceNow — skilled in managing workflows, issue tracking, and cross-functional collaboration within agile environments.
User Experience (UX) Collaboration — experience working with design and development teams to ensure content aligns with UX/UI best practices.

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Content Excellence & Governance Lead