Content, Communication and Operations Support - Manager

Job Summary:

You will play an integral role in services provided to global stakeholders. Participate in a wide range of projects and collaborate across multiple workstreams or teams; consistently demonstrating creative thinking, individual initiative, team collaboration and managing stakeholder expectations. Consistently demonstrate teamwork dynamics by working as a team member, coach others, recognize their strengths and encourage them to take ownership of their personal development: understand personal and team roles; contribute to a positive working environment by building solid relationships with team members; and provide guidance, clarification and timely feedback. Promote an inclusive working environment and contribute to a culture of continuous development, and champion others to make a positive impact.

Key responsibilities

• Provide end-to-end assistance with internal communications and newsletters.
• Prepare metrics reports for newsletters /communications.
• Write, edit, and proofread internal content including leadership blogs, and executive messages. Summarizing recent thought leadership publications.
• Manage the publication, distribution, and lifecycle of digital knowledge assets.
• Support content migration between platforms (e.g., SharePoint, Connected Source etc).
• Prepare wins and opportunity reports from Salesforce and maintain different performance dashboards.
• Draft initial insights from regular reporting
• Define analyses to support market opportunity analysis (e.g. market share, share of wallet, whitespace etc)
• Build dashboards to eliminate need for manual translation of data into PPT (monthly reporting)
• Providing event support, managing industry contact distribution list.

Skills and experience:

• Structuring documents for logical flow and easy navigation
• Strong command of available data sources and definitions including Salesforce and Revenue
• Can develop first draft of insights from reporting data
• Knowledge of modern AI and analytical tools to accelerate/ advance/ automate the work
• Ensuring consistency in style, font, spacing, and alignment throughout documents
• Prioritizing tasks to meet deadlines and managing multiple inputs effectively
• Expertise in using word processing tools like Microsoft Word and slide building like Power Point
• Capability to gather, interpret, and analyze data from various sources
• Organizing and presenting thought leadership content in a structured manner for easier consumption
• Ability to plan and manage multiple aspects of an event or meeting seamlessly, including scheduling, logistics, and resource allocation
• Strong verbal and written communication skills to liaise with attendees, vendors, and stakeholders effectively
• Ensuring accuracy in content placement, formatting, and alignment on the connected source
• Ability to work under pressure and complete projects in a timely and accurate manner.
• Comfortable asking questions and making suggestions on improvements and best practices.
• Excellent verbal and written communication skills.
• Proficiency in tools like MS Office, SharePoint, Salesforce CRM/ Einstein Analytics (preferred).
• Able to engage effectively with multicultural stakeholders.
• Self-motivated, able to multitask and reprioritize as needed.
• Detail-oriented, flexible, and adaptable.
• Ability to analyze and anticipate stakeholder needs to meet expectations.

Qualifications:

• Bachelors/MBA in Finance or Marketing or other relevant disciplines.
• 9-13 years relevant experience