Concierge Manager

4 - 7 years

4 - 8 Lacs

mumbai

Posted:1 day ago| Platform: Naukri logo

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Skills Required

concierge front desk guest satisfaction hotel operations customer service media communication and interpersonal skills analytical skills operations concierge services hospitality guest complaints hotel management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Concierge Manager to join our team at Marriott International, Inc. The ideal candidate will have 4-7 years of experience in the hospitality industry and a strong background in customer service.

Roles and Responsibility
  • Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
  • Coordinate with other departments to ensure excellent guest experiences and resolve issues promptly.
  • Develop and implement effective concierge services strategies to enhance guest satisfaction.
  • Supervise and train concierge staff members to provide exceptional customer service.
  • Handle guest complaints and feedback professionally and courteously.
  • Maintain accurate records of guest interactions and transactions.
Job Requirements
  • Proven experience in concierge management or a related field.
  • Strong knowledge of hotel operations, including front desk procedures and protocols.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Familiarity with hotel management systems and software.

*Note - Job has been sourced from social media platforms/other public websites.

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