Concierge Manager

4 - 7 years

4 - 8 Lacs

kolkata

Posted:1 day ago| Platform: Naukri logo

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Skills Required

concierge management front desk operations team management guest satisfaction customer service hospitality hotel management concierge

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Concierge Manager to join our team at Marriott International, Inc. The ideal candidate will have 4-7 years of experience in the hospitality industry and a strong background in customer service.

Roles and Responsibility
  • Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
  • Coordinate with other departments to ensure excellent guest experiences and resolve issues promptly.
  • Develop and implement effective concierge services strategies to enhance guest satisfaction.
  • Supervise and train concierge staff members to provide exceptional customer service.
  • Maintain accurate records of guest interactions, transactions, and preferences.
  • Collaborate with the hotel's management team to achieve business objectives and improve overall performance.
Job Requirements
  • Proven experience in concierge management or a related field within the hospitality industry.
  • Strong knowledge of customer service principles, practices, and techniques.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks.
  • Familiarity with hotel management systems and software applications.
  • Strong leadership and team management skills, with the ability to motivate and inspire staff members.

*Note - Job has been sourced from social media platforms/other public websites.

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