Community Manager

Job Description: Community Manager – Operations & Community

Company: Realsta Infratech

Location: Gurugram (On-site)

About Realsta Infratech:

Realsta Infratech is a premium commercial real estate firm, offering tailored leasing solutions and managed office spaces to startups, established enterprises, and CXOs seeking A1 locations and best-in-class facilities. As we expand our footprint, we are looking for a dynamic Cluster Manager to lead operations and community experience across multiple locations.

Role Overview:

We are seeking a highly organized and people-focused professional to oversee the day-to-day operations and community engagement across our portfolio of managed office spaces. The Community Manager will be responsible for ensuring operational excellence, delivering high service standards, and creating a vibrant work environment for tenants and clients. Currently, the role involves working with pantry staff and external vendors, with plans to scale up to a larger community team.

Key Responsibilities:

• Community Operations Management

• Oversee daily operations across multiple office locations, ensuring seamless functionality, upkeep, and compliance.

• Coordinate with pantry staff, vendors, and housekeeping to maintain service quality.

• Develop and implement SOPs to streamline processes, improve turnaround times, and elevate service delivery.

• Monitor budgets, utility usage, vendor performance, and facility needs to optimize operational efficiency.

• Community Building & Engagement

• Foster a strong sense of community among tenants through thoughtful engagement and hospitality.

• Implement basic events, feedback loops, and initiatives that enhance tenant satisfaction and retention.

• Handle conflict resolution and ensure tenant queries and escalations are resolved promptly and professionally.

• Team Coordination & Vendor Management

• Manage and supervise pantry and housekeeping staff to deliver consistent and excellent service.

• Liaise with vendors for AMC, office supplies, and other operational needs.

• Conduct regular audits and checks to maintain high standards in cleanliness and functionality.

• Sales & Occupancy Support

• Collaborate with the leasing team to support site visits and ensure properties are always client-ready.

• Support in driving occupancy and managing retention by enhancing the tenant experience.

• Reporting & Feedback

• Maintain dashboards for daily operations, maintenance logs, and issue resolution status.

• Provide management with regular reports, suggestions for improvements, and tenant feedback.

Requirements:

• 4+ years of experience in operations, coworking, hospitality, or facilities management.

• Experience managing office operations and working with vendors and support staff.

• Strong interpersonal and communication skills, with a customer-first approach.

• Ability to work in a fast-paced, dynamic environment while maintaining high attention to detail.

• Proficient in using facility/CRM tools and MS Office for reporting.

• A background in hospitality or customer experience is a strong plus.

What We Offer:

• Opportunity to work in a growing real estate brand committed to service excellence.

• Entrepreneurial and collaborative work environment.

• • Exposure to premium commercial real estate and managed office solutions.