Community Manager

We'll Get Along If You...

• Have 3-5 years of experience in community management across platforms like LinkedIn, Slack, and events.
• Possess basic knowledge of email marketing, SEO, and event management.
• Are an excellent communicator with strong interpersonal skills, connecting effortlessly with diverse audiences.
• Have a sharp analytical mindset to track metrics and optimise strategies effectively.
• Are tech-savvy with a good understanding of platforms, APls, and online engagement tools.
• Thrive in fast-paced environments, bringing an execution-focused mindset to prioritise and deliver under tight deadlines.

What You'll Be Doing (a.k.a. Own & Drive)

Community Engagement

• Build and sustain active engagement across our online platforms, including email newsletters, LinkedIn, and Slack/Discord.
• Develop and execute strategies to grow and retain a thriving community.
• Facilitate discussions, answer queries, and provide timely support to community members.
• Plan and create engaging, community-focused content such as newsletters, blogs, webinars, and AMA (Ask Me Anything) sessions.
• Organise and execute virtual and in-person events, including meet-ups, workshops, and conferences, to strengthen connections within the community.

Feedback Management

• Act as the voice of the community, gathering insights and feedback to share with the product and marketing teams.
• Advocate for community needs, ensuring their concerns are addressed and their suggestions considered.

Partnerships and Advocacy

• Identify and foster relationships with key influencers, advocates, and partners within the community.
• Collaborate with advocates to co-create content, run campaigns, and participate in events.

Metrics and Reporting

• Track, analyse, and report on community engagement metrics to measure success.
• Leverage data-driven insights to refine and optimise community strategies.