Senior Support Engineer- Cloud

Job Description

About IDfy IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry. With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry. Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others. We have successfully raised $27M from Elev8 Venture Partners, KB Investments & Tenacity Ventures! We work fully onsite on all days of the week from our office in Andheri East, Mumbai We are the perfect match if you- Graduate with a minimum of 3-5 years of technical product support experience with following skills: Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management An ability to "understand" data and analyze logs to help investigate production issues and incidents Hands On experience of Cloud Platforms (GCP/AWS) Hands On experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch) Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus Experience in writing SQL is plus Knowledge of Scripting language like Elixir/Python is a plus Here's how your day would look like- Defining monitoring events for IDfy's services and setting up the corresponding alerts Responding to alerts, with triaging, investigating and resolving resolution of issues Learning about various IDfy applications and understanding the events emitted Creating analytical dashboards for service performance and usage monitoring Responding to incidents and customer tickets in a timely manner Occasionally running service recovery scripts Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis Show more Show less