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For Employers

Communication Trainer

Career Guideline Services India Pvt. Ltd

0 years

3 - 4 Lacs

gurgaon

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

communication technology engagement support recruitment auditing training data analysis effectiveness mentoring calibration analyze report design score presentation interpretation management excel power

Work Mode

On-site

Job Type

Part Time

Job Description

Role: Communication Trainer
Designation: Communication Trainer Location: Gurgaon Years of experience: 0 to 1+ years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities:

Support Front Line Recruitment Teams to assess the quality of new

hires

Consistent alignment with operations by auditing calls, e-mails and

chats.
- Understanding needs, conducting refresher training in English - as per requirement

Demonstrating innovation in training by incorporating the floor

requirement into the curriculum.

Maintaining Data and MIS as per the training BPMS / requirement

Supports intra & inter function collaboration

Proactively implement best practices and add value across locations

Attend the mandatory TTT program

Interfaces with customers as per requirement

Conducts Need Analysis and shares feedback with the stakeholders

Meeting the monthly Conversion & Effectiveness targets

Providing Feedback to the New Hires on Soft Skills and basic grammar

Mentoring the New Trainers

Participate in calibration of Trainers, QAs and Voice Coaches within

the team and with the TTBU training team

Analyze and report findings for Process Training batches

Conduct refreshers basis TNA, publish and execute for 100% closure

every month

Meet the training requirements of the BU basis TNA

Design & develop training processes (need identification to feedback

and follow through) in consultation with the training teams

Track and report improvements

Key Skills and knowledge: :

CAT Score of 6.5 or above

Excellent communication skills (English & Hindi).

Excellent facilitation and presentation skills

Data handling / data interpretation and Data Management.

Good people management and Interpersonal Skills.

Good knowledge of computers and MS Office (Excel, Power point).

Strong organizational and presentation skills

Educational Qualification – Graduation / Diploma (15 years of formal education) in any discipline.

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Communication Trainer