Communication Trainer

0 years

0 Lacs

gurugram haryana india

Posted:16 hours ago| Platform:

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Skills Required

communication monitoring tracking training audits dashboard coaching

Work Mode

On-site

Job Type

Full Time

Job Description

Train a team of associates and impart knowledge that impact soft skills, voice and accent, language or behaviors defined by client.
Conduct refresher and update training
Ongoing monitoring of associates performance and tracking deviations.
Help in achieving continuous improvements by running refreshers that are specifically curated to meet the KPI's
Regularly assess training needs to fill gaps in performance.
Conduct periodic meetings & huddles with the team to gauge and improve performance.
Track and ensure improvement of lower performing associates.
To mentor team members, to keep the team highly motivated and focused.
Facilitating internal audits on communications and soft skills.
Sharing regular update with internal and external stake holders on FG performance.
Successfully conduct TNI and TNA on a monthly basis and plug back loopholes in training.
Conduct refresher sessions with NH agents to keep them posted about client SLA's
Publish dashboard on weekly basis with numbers of monitoring and coaching sessions conducted and RCA.
Train new hire batches, in the absence of a trainer on communication, soft skills and cultural aspects

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