Commercial Manager

Company Overview

Job Overview

Qualifications And Skills

• Candidates must demonstrate expertise in billing (Mandatory skill), ensuring error-free, timely, and transparent transaction processing essential for operational success.
• Proficiency in cashier operations handling, ensuring accurate management of registers and cash flows to uphold financial integrity across the store.
• Direct experience in retail operations, managing day-to-day store activities, inventory, merchandising, and compliance to organizational standards.
• Strong customer relationship management skills to foster loyalty, address customer feedback, and maintain superior service standards across all touchpoints.
• Ability to develop and execute sales strategies, optimizing store performance, increasing conversions, and achieving commercial targets.
• Proven record of effective team leadership, including mentoring, motivating, and training staff to deliver high performance in busy retail environments.
• Competence in collaborating with cross-functional teams and reporting insights for commercial planning and forecast accuracy.
• Keen analytical skills for interpreting sales data, monitoring market trends, and implementing improvements based on strategic business insights.
  

Roles And Responsibilities

• Manage day-to-day commercial and billing operations in the store, ensuring accuracy and consistency with Reliance Retails standards.
• Supervise cashier functions and oversee cash management processes, maintaining compliance with all company policies and audit requirements.
• Drive and implement retail operations best practices to support sales, merchandising, stock control, and inventory optimization.
• Develop and maintain strong customer relationships, proactively resolving issues and ensuring an outstanding shopping experience.
• Lead, motivate, and mentor store staff, setting clear expectations, providing training, and fostering a team-oriented culture.
• Contribute to sales planning and execute local strategies to meet store targets and maximize revenue growth in the assigned region.
• Monitor and report on key commercial metrics, identify opportunities for business process improvements, and mitigate potential risks.
• Ensure compliance with organizational protocols, uphold company values, and represent the Reliance Retail brand in external stakeholder interactions.