Collections Team Lead

Greetings for the Day…!!!

Collections Team Lead

Exp: - 6+ years ( Min 1.5 yrs as a lead on paper)

Location: Pune

Shifts : - UK Shifts

Skills required:

• UK / US Collections experience, preferably in Motor Vehicle.
• Experience in credit control, arrears calling or default management in the finance industry.
• Strong written and verbal communication skills. Attention to detail . Familiarity with forbearance, arrears management, and litigation processes.
• Strong grasp of FCA regulations, Consumer Credit Act, and GDPR

Responsibility:

• Reporting to the Collections and Recoveries Operations Manager, who will be your line manager and responsible for things like performance review meetings, 1-1s and development conversations. You will be responsible for:
• Management of a team of Financial Assistance Advisors – to include but not limited to 1-1s and development conversations, QA, QC & COT feedback/analysis, ongoing coaching, workflow management, team meetings, engagement activity
• Completing case reviews to ensure correct action has been taken and feedback provided where necessary
• Providing guidance and oversight for the third party suppliers managing our cases in recovery

We are looking out for candidates who can can join us immediately

Thanks and Regards