Collections Team Lead

As a Team Lead - Collections at Repaio, you will be responsible for leading a team of around 25 calling agents in the collections industry. Your role will involve managing and mentoring the team, tracking daily performance, handling escalations, conducting feedback and training sessions, and driving ethical collections practices with a customer-first approach. Key Responsibilities: - Manage and mentor a team of 25 calling agents - Track daily performance to ensure target achievement - Handle escalations and work towards improving agent efficiency - Conduct regular feedback and training sessions for the team - Drive ethical collections practices with a customer-first approach Qualifications Required: - 1.5+ years of experience in leading a collections team of at least 15 agents - Strong communication skills in Hindi and English - Hands-on, data-driven, and team-oriented mindset - Comfortable working in a fast-paced startup environment Repaio is a fintech company that focuses on building ethical, intelligent technology for lending and collections. They aim to help fintechs and lenders improve collection processes by leveraging automation, analytics, and empathy. By joining Repaio, you will have the opportunity to work with a growing fintech company that is redefining how collections are approached - with an emphasis on ethics, efficiency, and human-centric practices. If you are passionate about leading teams in the collections industry, driving ethical practices, and working in a dynamic startup environment, this role at Repaio could be the perfect fit for you. Contact hr.ops@repaio.com to explore this exciting opportunity further.,