Collections Team Lead

Job Title: Collections Executive Lead Finance Department

Location: Kudlu Gate, Bangalore

Department: Finance

Experience Required: 36 Years(only)

Company: Clinilaunch Research Institute

About Clinilaunch Research Institute

clinical research, healthcare, and life sciences

Job Overview

Collections Executive Lead

This role involves managing a small team, resolving escalations, collaborating with cross-functional teams, and improving collection efficiency.

Key Responsibilities

• Lead and manage the collections team to ensure timely and efficient recovery of student fees.
• Set daily/weekly collection targets and guide team members to achieve them.
• Conduct regular performance reviews and coach team members for continuous improvement.
• Personally handle escalated cases and complex follow-ups.
• Coordinate with payment partners like

  Razorpay, PayU, Instamojo, Jodo

  , etc., to resolve transaction issues.
• Track and manage

  EMI-based collections

  , ensuring timely follow-ups and communication.
• Maintain accurate records of payments, communication logs, and recovery actions.
• Prepare detailed reports on collection performance, outstanding dues, and recovery trends.
• Work closely with

  Sales, Support, and Finance

  teams to resolve billing issues.
• Recommend and implement process improvements to enhance efficiency and compliance.

Required Skills & Experience

• 36 years of experience in collections, including

  12 years in a team lead or supervisory role

  .
• Experience in

  EdTech collections

  preferred; e-commerce collections experience also considered.
• Strong leadership and people management skills.
• Proficiency in

  payment tracking tools, reconciliation

  , and

  Excel

  .
• Familiarity with

  EMI collection platforms

  , especially Jodo or similar.
• Excellent

  communication, leadership, and conflict resolution

  abilities.
• Bachelors degree in

  Finance, Commerce, Business Administration

  , or a related field.

Preferred Skills

• Experience with

  KPI dashboards and collection performance monitoring

  .
• Strong

  analytical and problem-solving

  skills to optimize team performance.
• Familiarity with

  CRM and ERP tools

  used in the finance or education sectors.