Posted:13 hours ago|
Platform:
On-site
Part Time
Part of the Aditya Birla Capital Limited, Aditya Birla Housing Finance Limited (ABHFL) is registered with the National Housing Bank as a housing finance company under the National Housing Bank Act, 1987. The company offers a complete range of housing finance solutions such as home loans, home improvement and home construction loans, balance transfer and top-up loans, loans against property and construction finance. The company acquired its license on 9th July 2014 and has aggressive growth plans.
ABHFL has grown at a steady rate while reporting good asset quality despite challenges in the operating environment. While the industry is dominated by five large groups, there has been an emergence of segments like Affordable and self-employed borrowers, given the high potential in these segments. Despite increased focus by banks, HFCs have been able to maintain their share in the mortgage market. and is poised for rapid growth and plans to grow 5X (40,000 Cr) in the next 5 years. This shall take ABHFL within the top 5 percentile of HFCs in the country.
The ABHFL Sales organization works broadly with 3 customer segments – retail (individual) customers, institutional customers (for retail and institutional loan consumers) and builders (for both retail tie-ups and construction finance), with a major share of the business coming from retail customers. Client segments can also be divided into Salaried and Self-employed, with both of these having very different preferences and needs.
Monitor customer accounts delinquent in the city / cities managed, identifying and flagging likely cases of default or delayed payment
Work with non-performing\delinquent borrowers to create optimum recovery solutions.
Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements.
Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers.
Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations.
Review the status of outstanding collections on a periodic basis with vendor collections agencies; plan and implement corrective action to ensure timely collections
Oversee the selection process for external agencies, ensuring adequate training of the collections staff
Liaise with external collections agencies to ensure collection of overdue debts in a timely manner
Minimum Experience Level
Job Qualifications
AB Housing Finance Limited
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