1152 Collection Management Jobs - Page 32

Hiring for Policybazaar.com Position: Team Leader B2C Inbound Voice Process (Collections) Department: Health Collections Salary Range :- 5-8 LPA (Depending upon Relevant Years of Experience & Expertise ) Job Description: Team Leader B2C Inbound Voice Process (Collections) The Team Leader (B2C Inbound Voice Collections) is responsible for managing a team of collection 10-20 agents handling consumer (B2C) accounts. The role focuses on driving recovery rates, ensuring compliance with regulatory guidelines, and enhancing team performance. The ideal candidate should have strong leadership skills, experience in debt collections, and the ability to handle escalations effectively. Key Responsibilities: Team Management & Leadership: • Supervise, mentor, and manage a team of collection agents handling outbound/inbound calls. • Monitor team performance, ensuring agents meet collection targets and follow compliance guidelines. • Conduct regular coaching sessions, team meetings, and performance reviews to enhance productivity. • Track and analyze key performance indicators (KPIs) such as recovery rate, promise-to-pay (PTP) conversion, and call quality scores. Key Requirements: Experience , Skills & Qualifications: • Bachelors degree or equivalent experience. • 5-8 years of experience in a B2C collections environment, with at least 1-2 years in a team leader role. • Experience in managing call center teams, handling escalations, and driving recovery targets. • Strong leadership, coaching, and team management skills & Proficiency in collections CRM software and call center tools. • Proven ability to negotiate and handle difficult conversations with customers. • Experience in the BFSI (Banking, Financial Services, and Insurance) sector or BPO collections. Contact Details :- Human Resources Team Leader @ Policybazaar.com Suman Bhardwaj 9934827654 Sumankumari1@policybazaar.com( pls drop your cv)

Purpose of the Job To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, Fixed Line , Data Service To ensure end to end service delivery for corporate; meeting their requirement as per defined TAT and SLA To front end Corporates and ensure nil escalations To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement. Key Deliverables To Ensure 100% service level adherence to business processes To increase Collection Efficiency : 0-60 days, 60-90 days To enhance the Revenue enhancement -Churn Control and Upsell. To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self-care, E-bill adoption Reduce Suspense by efficient payment posting & virtual account management Track and monitor on corporate revenue performance of different products/services. Drive virtualization through PFH, Self-care and Paperless bill media. Skills Required Strong Analytical skills Very high Excel and financial modeling skills High process orientation Good communication skills Result - Orientation High negotiation skills Educational Qualifications - Engineering Degree/ MBA/Business Administration in Marketing /Ops Work Experience - At least 4-8 years of work experience in telco

We are looking for a competent Collection Agent. responsible for recovering the money. candidate should have excellent communication and negotiation skills. Fresher & US Debt Collection Experience Candidates call or whatsapp@aarav-7827642775 Required Candidate profile US Debt Collection experience will be preferred Hiring Graduates /Undergraduate Fresher/ Exp Must have Excellent English Communication Skills The candidate should be comfortable doing work from office Perks and benefits Both side cab Performance Incentive, Insurance

Role & responsibilities Looking for candidates into unsecured collections. Should have experience into agency management. Should have experience into team handling. Experience into credit cads collections will be an advantage. Preferred candidate profile

Role & responsibilities Identify/follow outstanding account receivables. Mailing to customers on SLA crossed payment. Investigate historical data for debts and bills. Visit customers to encourage timely payments. Travelling to different places for payment follow-up. Resolve invoicing and POD related issues. Contact clients and discuss their overdue payments as per their terms. Prepare and present reports on collection activities and progress, weekly. Preferred candidate profile Proven experience as a Collection Specialist or similar role. Good knowledge of Billing procedures. Working knowledge on MS Office and databases. Comfortable working with targets. Good communication and inter personal skills. Good in English and regional language Perks & Benefits PF / Performance Incentives / Medical Insurance

Role & responsibilities Key functions will be: Due Diligence in credit analysis, customer application screening, evaluation, underwriting and sanctioning of loan. Responsible for the continued enhancement and execution of consumer credit risk strategy. Enhance the risk management capabilities in the automotive finance business by managing the consumer credit asset portfolio, manage various risks, implement effective mechanisms to mitigate them and frame guidelines for fraud detection & control as per regulatory requirements and leading industry practices. Manage credit buying process which monitors turnarounds, approvals, review of samples, Quality checks on process. Assist in Predictive Portfolio Performance Design and Implementation including development of analytic frame work, performance trigger and predictive forecasting triggers in portfolio management. Conduct quantitative validations, understanding & management of Credit Risk, Pricing and Risk measurements. Responsible for smooth flow of process relating to credit Understanding & management of Credit Risk, Pricing and Risk measurements. Preferred candidate profile Graduate/MBA in Marketing 4 - 6 yrs experience in Secured/Unsecured products financing is a must. Good communication and pleasing personality. High level of Self Drive/Enthusiasm

Key Purpose of the Job : The role holder is responsible for leading Collections Associates and Branch Collection Managers in achieving the collections target at a Branch/Area office. The role holder is also responsible for maintaining a quality collections portfolio. Minimizing cases from moving into arbitration and court proceedings is also a critical part of the role. Graduate in any discipline Minimum 4 to 6 years of experience in Collections function Should have basic knowledge of Vehicle market Must have drive to achieve targets Ensure collections of defaulter payments in the Branch/Area office, across all buckets Track and ensure maintenance of a quality collections portfolio Lead and manage the team of Collections Associates Maintain and prepare the Collections reports for the branch/area office

Key Purpose of the Job : The role holder is responsible for leading Collections Associates and Branch Collection Managers in achieving the collections target at a Branch/Area office. The role holder is also responsible for maintaining a quality collections portfolio. Minimizing cases from moving into arbitration and court proceedings is also a critical part of the role. Graduate in any discipline Minimum 4 to 6 years of experience in Collections function Should have basic knowledge of Vehicle market Must have drive to achieve targets Ensure collections of defaulter payments in the Branch/Area office, across all buckets Track and ensure maintenance of a quality collections portfolio Lead and manage the team of Collections Associates Maintain and prepare the Collections reports for the branch/area office

Roles and Responsibilities Design and deliver training programs for collections teams on various aspects of credit card collection, including payment collection, recovery, and loan collection. Develop and maintain effective communication channels with internal stakeholders to ensure seamless integration of training initiatives into business operations. Collaborate with subject matter experts to create engaging learning materials, such as presentations, videos, and manuals. Conduct regular assessments to evaluate trainee performance and provide feedback for improvement. Identify areas for process enhancements and implement changes to optimize collections strategies. Contact - 9594690866 Neelam.Shahu@teleperformancedibs.com

Performing end-to-end cash application activities for AECOM entities on specified region. Follow established policies, procedures, and management guidance. Manage the daily cash applications activities ensuring timeliness and meeting all required SLA. Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision. Responsibilities & Duties Process and reconcile account receivables and remittances Work closely with customer and stakeholder teams to identify customers requirements and provide solutions. Collaborates with the collection and billing group for non-applied payments. Communicate to Accounts Payable Payroll, GL team for all non-AR transactions. Prepare end of day reports such as daily collections, bank reconciliation Perform periodic audits of the general ledger and other financial documents Address payment issues like double payments or other discrepancies (overpayments, short payments, forex adjustments, etc.) Process refund internally (supplier) and externally (client refunds) Unallocated payments research and identification Mailbox management Process monthly netting requests, monitor factoring payments, invoice offsets Perform month end closing of current AR period and opening of new period Engage in collection management processes as necessary Qualifications Minimum : Bachelors degree in Accounting/Finance or equivalent relevant courses. Advanced knowledge and understanding of accounting standards and procedures and internal controls. 3+ year of Proven experience as a cash applications or similar role Excellent skills in investigating/researching payment history/details Knowledge of billing procedures and collections Working knowledge of MS Office and databases Comfortable working with targets Patience and ability to manage stress Able to handle difficult or irate stakeholders Problem-solving skills Very keen to details Ability to work independently and contribute to broader team objectives Ability to multitask and manage time amid multiple deadlines

Function and Role Overview: Responsible to manage the accounts receivable books, ensure follow-up on aged debt items to reduce outstanding invoices and resolving the disputed queries. Embodies our company values and behaviours. Demonstrates curiosity, a willingness to learn and continually improve in pursuit of delivery excellent customer service. Roles & Responsibilities: Duties include processing and generating reminder letters and monthly statement Daily review of assigned portfolio and follow-up on invoices falling outside payment terms Investigate and share findings of the disputed invoices and sending to the relevant department Keeping the aged debt at minimum for the given portfolio Maintaining the issue log for the disputed cases Chasing the customer for missing remittances and sharing with cash application team for the payment allocation Preferred Candidate Profile: Finance Graduate with relevant expertise in credit control with minimum 2 to 5 years Proven experience of proactively managing credit control cycle and building strong relationships with other departments

Job Purpose: To drive the Debt Management for Consumer Finance product at the regional level and ensure sustainability of the business through timely collection & recovery Managerial Responsibilities Recruit and train the debt management team for effective collections & recovery Monitor & review the activities of the regional collections team for achievement of collections targets Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices Functional Responsibilities Implement debt management strategies at the regional level for efficient collections and recovery of outstanding loans Authorize payouts and roll out collection payout structure policy Monitor and ensure adherence to collection process and take preventive action against erring agencies / agents; discontinue agencies based on performance Ensure cost effective collections in the region; test and implement different collection models such as tele calling, etc. Act as a SPOC between Legal, Residual & Collections team Partner with regional sales & credit team to ensure quality sourcing Analyze collection patters, identify trouble spots in the ongoing programs, and coordinate with the Program Head for taking corrective actions Ensure effective collections from DCC and micro market Ensure all higher bucket accounts with outstanding amounts are actioned legally Minimize loss on sale of repossessed vehicles; monitor the loss line provision from time to time Qualifications: Graduate / Post Graduate Experience 12+ years of experience in handling consumer loan debt management (preferably in CD) Functional Competencies Ability to work with integrated systems used for tracking & monitoring collections Analytics and Market Intelligence Problem solving and decision-making skills Operational execution Behavioral Competencies Relationship Management (critical for retaining key customers) Strong communication and interpersonal skills People Management skills

Hyderabad - Night shift- WFO Exp:- 3-6 yrs into core collection (AR), dispute management. NP:- Immediate joiner - 15 days

Responsibilities: * Manage collections process from start to finish * Collaborate with sales team on customer outreach * Monitor payment trends and risks * Ensure timely payments through effective communication Travel allowance Health insurance Mobile bill reimbursements Gratuity Provident fund

Team handling role , should have minimum 10 years exp in handling invoicing & Credit Control

A challenging & tremendous opportunity with a leading MNC in Mumbai location. Position Title: Collection Manager Location: Mumbai (Base Location: Goregaon) Key Responsibilities: Manage auto loan portfolio, including new car loans, used car loans, refinancing, and commercial vehicle loans. Oversee collection management processes to minimize defaults and recoveries through agency management and passenger vehicle (PV) sales. Ensure effective implementation of collections strategies to optimize recovery rates for all types of four-wheeler loans. Develop strong relationships with dealerships to facilitate smooth execution of pre-owned car loans. Monitor key performance indicators (KPIs) such as delinquency ratios, loss rates, and customer satisfaction scores. If this opportunity matches your caliber, then apply for the same. Our team will connect you post the initial screening process.

Roles and Responsibilities: Conduct regular field visits to schools in the assigned region to engage with school owners, administrators, and decision-makers. Explain outstanding payment details clearly and professionally, addressing any concerns or queries. Coordinate with internal teams (academic/sales) to resolve disputes or queries raised by schools. Verify and document claims related to payment clearance to maintain accurate financial records. Ensure consistent progress in collections by securing minimum payments on follow-up visits. Meet daily targets by visiting at least four schools per day and maintaining efficient time management. Keep detailed records of school visits, payments collected, follow-up actions, and submit timely reports. Uphold professional conduct and maintain positive relationships with schools to safeguard the companys reputation. Skills & Qualifications - Education: Any Degree. Experience: 1 to 6 years of experience in field collections, recovery, field sales, or account management Experience in the education or service sector is an added advantage Key Skills: Field Collections Payment Collection Negotiation & Dispute Resolution Strong Communication & Interpersonal Skills Target-Oriented Approach Time Management & Reporting Problem-Solving Skills Regional Travel & School Engagement CRM or Record Management (Preferred) Self-Motivation & Professionalism

Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy

A graduate with minimum 6 months experience in tele calling inbound or outbound with fluency in Hindi, English and Kannada and (Malayalam, Tamil & Telugu) would be an added advantage. Good communication skills. Good negotiation and convincing skills. End to end responsibility and coordinating with other departments for resolution of customer issues and other requirements.

Responsibilities: * Manage credit control processes from order to cash * Ensure timely payments through effective follow-ups * Oversee receivables management & collection strategies * Implement recovery measures when necessary Performance bonus Annual bonus

Please be noted that this position involves 80-20 field work ratio. CTC offered- 5lac Role & responsibilities Accounts Receivable Follow up with to Customer/Marketing Team, keeping MIS/Report of the same, updating/ modification of Customer Data (KYC & other details) in ERP. Reconciliation of A/c with Customer A/c and coordination with customer & Marketing Preferred candidate profile Graduate with MS Excel experience ( Basic Operations , Lookups, Filter, Pivot Table, Dashboard, Charts)

Role & responsibilities To Manage and ensure delinquency related parameters (Including collections efficiency, roll forward/roll back%, are within targets for all buckets) Ensure legal guidelines and audit queries are complied with. Ensuring adequate Feet on Street/Agencies availability area wise/bucket wise/segment wise. Manage productivity by fixing productivity parameters and weekly review with the collection executives. Ensuring background and reference check of Collection Executives being appointed. Preferred candidate profile Managed collections at regional level for Large bank,NBFC or other Financial Institutions Candidate should have Strong analytical, technical and Statistical skills Strong knowledge and understanding of financial services and products Candidate should have Project Management Skills Perks and benefits Salary will be in the range of Rs.3.50 lks to 4.25 lks + Quarterly Incentives + Annual Bonus + PF + Gratuity + Mediclaim Cashless Benefits DRA Certificate will be an added advantage Contact Number:- 8129688655 Mail ID:- hrnpr@muthootgroup.com & garima.nanda@muthootgroup.com

Role & responsibilities:- Were Hiring: Assistant Manager - Collections Join our dynamic team and play a key role in strengthening our financial operations! Key Responsibilities:- 1) Set payment collection goals and targets for the branch in consultation with management. 2) Develop and implement strategies to improve the collection of outstanding credit. 3)Ensure implementation of collection policies and procedures to minimize excessive outstanding amounts. 4) Achieve 100% collection from clients with outstanding balances over 90 days. 5) Maintain Days Sales Outstanding (DSO) at 40 days PAN India. 6) Ensure payment advice is received from clients for each payment made. 7) Handle reconciliation of due payments and respond to client reconciliation-related queries effectively. 8) Maintain a track of all collections and update records regularly. 9) Send timely payment reminders to clients for outstanding dues. 10) Track short payments and ensure recovery either from clients or internal operations.

Job Description Credit Controller Reporting to: Credit Control Manager Job purpose The key responsibilities for this role are to assist with cash collection, manage invoice queries and ensure they are dealt with quickly and to assist with the reconciliation of supporting data. Job Responsibilities Take ownership of the ledgers for a portfolio of customers, including the forward chasing of debts to ensure payments are made to terms, actively reducing Aged Debt. Adhere to the Companies On-Stop procedure making sure it is strictly followed. Query Management and resolution - Interact with relevant internal teams to ensure the timely resolution of outstanding queries. Allocate receipts against customer accounts, accurately on a daily basis. Prepare and distribute monthly debtor statements. Build and maintain strong relationships with the external customers on your ledger Performance Criteria Ideally a number of years of credit management experience with a strong understanding of credit management processes. Have a passion for collecting outstanding debt and target driven. Good at establishing and maintaining relationships with internal and external stakeholders. Ability to prioritise workloads and meet tight deadlines. Hands on approach. Proficient in Microsoft Office applications. Qualifications & Capabilities Proven experience in a fast-paced Credit Control department. Demonstrable experience of multi-currency & multi-company ledgers. Must be competent in all aspects of credit control including query management. Must be tenacious and target driven. Good team player, combined with ability to work using own initiative. Great negotiator with excellent communication and interpersonal skills. Must be business orientated with sound customer service skills, both internally and externally. High level of accuracy and attention to detail. Credit Management qualification is desirable but not essential.

We are looking for a highly motivated and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-3 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee the daily operations of the branch's receivables, ensuring timely payments and minimizing bad debts. Develop and implement effective strategies to improve collection efficiency and reduce delinquencies. Collaborate with internal teams to resolve customer complaints and disputes related to loan recoveries. Analyze financial data to identify trends and areas for improvement in the bank's receivables portfolio. Ensure compliance with regulatory requirements and internal policies regarding loan recovery practices. Maintain accurate records and reports on receivables transactions, including aging analysis and credit risk assessments. Job Requirements Strong knowledge of banking regulations and laws governing loan recovery practices. Excellent communication and interpersonal skills to build strong relationships with customers and internal stakeholders. Ability to analyze financial data and identify areas for improvement in the bank's receivables portfolio. Proficiency in using accounting software and Microsoft Office applications. Strong problem-solving skills to resolve complex issues related to loan recoveries and customer disputes. Experience working in a fast-paced environment with multiple priorities and deadlines.