Regional Debt Recovery Manager - Consumer Finance

Job Purpose: To drive the Debt Management for Consumer Finance product at the regional level and ensure sustainability of the business through timely collection & recovery Managerial Responsibilities Recruit and train the debt management team for effective collections & recovery Monitor & review the activities of the regional collections team for achievement of collections targets Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices Functional Responsibilities Implement debt management strategies at the regional level for efficient collections and recovery of outstanding loans Authorize payouts and roll out collection payout structure policy Monitor and ensure adherence to collection process and take preventive action against erring agencies / agents; discontinue agencies based on performance Ensure cost effective collections in the region; test and implement different collection models such as tele calling, etc. Act as a SPOC between Legal, Residual & Collections team Partner with regional sales & credit team to ensure quality sourcing Analyze collection patters, identify trouble spots in the ongoing programs, and coordinate with the Program Head for taking corrective actions Ensure effective collections from DCC and micro market Ensure all higher bucket accounts with outstanding amounts are actioned legally Minimize loss on sale of repossessed vehicles; monitor the loss line provision from time to time Qualifications: Graduate / Post Graduate Experience 12+ years of experience in handling consumer loan debt management (preferably in CD) Functional Competencies Ability to work with integrated systems used for tracking & monitoring collections Analytics and Market Intelligence Problem solving and decision-making skills Operational execution Behavioral Competencies Relationship Management (critical for retaining key customers) Strong communication and interpersonal skills People Management skills