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Relationship Manager

Relationship Manager

Airtel

3 - 8 years

3 - 6 Lacs

Bilaspur

Posted:1 day ago| Platform:

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Skills Required

Collections Collection Management Payment Collection Debt Collection Loan Collection collection manager Debt Recovery Loan Recovery Debt Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Purpose of the Job To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, Fixed Line , Data Service To ensure end to end service delivery for corporate; meeting their requirement as per defined TAT and SLA To front end Corporates and ensure nil escalations To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement. Key Deliverables To Ensure 100% service level adherence to business processes To increase Collection Efficiency : 0-60 days, 60-90 days To enhance the Revenue enhancement -Churn Control and Upsell. To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self-care, E-bill adoption Reduce Suspense by efficient payment posting & virtual account management Track and monitor on corporate revenue performance of different products/services. Drive virtualization through PFH, Self-care and Paperless bill media. Skills Required Strong Analytical skills Very high Excel and financial modeling skills High process orientation Good communication skills Result - Orientation High negotiation skills Educational Qualifications - Engineering Degree/ MBA/Business Administration in Marketing /Ops Work Experience - At least 4-8 years of work experience in telco

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Airtel

www.airtel.com

Telecommunications

New Delhi

Approximately 250,000 Employees

389 Jobs

Key People

Gopal Vittal

Managing Director & CEO
Akshay Munjal

Chief Financial Officer
Shahid Akhtar

Chief Technology Officer

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