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Manpowergroup Services India
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Assistant Manager (Collection)-agency management & collection filed

Assistant Manager (Collection)-agency management & collection filed

Manpowergroup Services India

3 - 8 years

2 - 7 Lacs

Guna, Jamnagar

Posted:4 days ago| Platform:

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Skills Required

Field Collections Agency Management Unsecured Loans Collection Management Personal Loans Debt Recovery Collections Recovery Debt Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy

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Manpowergroup Services India

www.manpowergroup.co.in/

Staffing and Recruitment

Bangalore

1000+ Employees

636 Jobs

Key People

Aparna S. Gupta

Managing Director
Shivani Singh

Senior Director

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