ROLE DESCRIPTION SUMMARY
The Collection Controller is responsible for managing outstanding customer receivables, ensuring timely payments, and resolving any issues related to collections. Guided by the company’s credit & collection policy and procedures, this position is key to maintaining compliance while reducing overdue balances and minimising credit risk. The role requires a balance of effective debt recovery strategies, credit risk assessment, and fostering constructive relationships with customers and internal teams.
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
- Track customer receivable levels regularly and develop and implement effective collection strategies to manage overdue balances
- Analyse customer accounts, contact customers to collect outstanding amounts using designated dunning tools, and respond to inquiries to resolve collection-related issues professionally
- Manage the dunning process for customers in scope, escalating complex cases to the Collections Manager and SES leadership team, including the involvement of collection agencies, credit insurer or outside counsel when necessary
- Prepare for customer discussions and support the negotiation of payment plans, ensuring compliance with SES’s credit & collection policy
- Perform account reconciliations, recommend necessary account adjustments, post journal entries, and ensure accurate record-keeping
- Assist with collection-related matters during internal and external audits and collaborate with the Legal team on court or arbitration cases, providing all required documentation and analysis
- Execute actions related to account suspensions, terminations, or write-offs of irrecoverable receivables, ensuring proper analysis, documentation, and reporting for audits and legal purposes
- Accurately book and clear daily cash receipts and actively participate in the monthly closing process by providing timely and accurate information
COMPETENCIES
- Exceptional communication abilities and interpersonal skills (verbal and written), with the capacity to build strong relationships and engage effectively with diverse stakeholders
- Self-motivated and highly organised, with the ability to manage and prioritise multiple tasks effectively in a fast-paced environment
- Proven ability to work effectively within a multi-cultural team and adapt to different work styles and environments
- Excellent customer service skills, paired with a positive, professional attitude and a commitment to delivering excellent results
- Ability to complete tasks promptly, accurately, and with a strong focus on customer needs and satisfaction
- Proactive mindset, taking the initiative to identify opportunities and solve problems independently
QUALIFICATIONS & EXPERIENCE
- A Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field
- 3 to 5 years of experience in credit and collections, accounts receivable, or a similar role, preferably in a global or multi-regional environment
- Proficiency in dunning tools and ERP systems (e.g., SAP, Oracle), credit risk management platforms (e.g. Credit Catalyst) as well as CRM (e.g. Salesforce)
- Solid understanding of collection matters associated with service-related contracts
- Ability to analyse financial data, perform account reconciliations, and identify risks or discrepancies
- Attention to detail, strong organisational skills, and the ability to meet deadlines in a dynamic environment
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
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