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Ujjivan Small Finance Bank
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Cluster Manager

Cluster Manager

Ujjivan Small Finance Bank

0 years

0 Lacs

India

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

monitoring portfolio risk assessment staffing recruitment effectiveness strategy compliance lending audit strategies training metrics

Work Mode

On-site

Job Type

Part Time

Job Description

Cluster Manager-Housing Loans - Adarsh Nagar

North 2207-Adarsh Nagar, North West Delhi, Delhi, India

Department

NORTH BUSINESS

Job posted on

Jul 03, 2025

Employee Type

Permanent

Experience range (Years)

0 - 0

Business/ Financials

Daily/ Weekly /Monthly monitoring of the accomplishment of targets according to the annual/monthly targets established for the area and branches under his/her responsibility to provide guidance and solutions to his/her team as required

Assign targets and results on daily, weekly, monthly basis of portfolio of risk by different categories such as days in arrears, number of installment due, amount within his/her region by area, branch, loan officer with the objective to identify tendencies and risks.

Supports Loan Officers- in his/her area in their duties of client visits, risk assessment and recovery strategies

Efficient staffing by timely recruitment & training

Implement, supervise and control effectiveness of commercial strategy with his/her team to reach the productivity and growth targets established.

Approve deviations and exceptions according to policy in place.

Ensure, supervise the correct implementation of the credit procedures including all the respective tools

Customer (Both Internal & External)

Ensure customers are educated about all products/services offered by Ujjivan.

Ensure lower customer attrition by providing different products as per customer requirement.

Focus on lower TAT as per laid down standards.

Internal Process

Ensure compliance with lending guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence audit and other regulations.

Monitor health of portfolio

Sanctioning of loans according to the policy in place.

Ensure, supervise the correct implementation of the credit procedures including all the respective tools

Discuss strategies and changes in terms of products, capacity building, procedures etc.

Innovation & Learning

Ensure that all members of his team are up to date on all relevant circulars and all products/services offered in the Branch

Evaluate the staff competences in terms of promotion, business assessment and credit risk assessment capacity and propose solutions for improvement

Ensure adherence to training man-days/ mandatory training programs for self and reportees

Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees

Monitor performance of staff against defined goals/metrics and take corrective action wherever required; undertake disciplinary and attendance monitoring of Housing Loans team.

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