DHL Express

Job Title - TELESALES EXECUTIVE Introduction DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an unrivalled portfolio of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets, DHL is decisively positioned as “THE logistics company for the world”. DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place. Role Descriptor DHL Express is looking for a Telesales Executive to join & lead our telesales team. He/she will have to maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. He/she will be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts. Role Details Role title : Telesales Executive Corporate/Business Division : Express Department/Function : Commercial-(Sales) Job Family : EXP IN Telesales Reports to : Telesales Manager Scope of role No. Of FTEs [year]: Total FTEs managed under the Telesales Segment Key Responsibilities He/she will have to perform the following key activities: Undertake any projects/duties assigned by the Telesales Manager or Sales Manager. Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements. Manage a portfolio of customers via telephone. Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved. Provide customer oriented service at all times relating to specific sales issues. Maintain value of accounts that is 40% acquisition, 30% development, 30% maintenance, calls rate per day which will be 38 calls per day. Maintain Bi-weekly sales, planning sessions, Coaching Sessions. Maintain Country Sales Function.(Field Sales Group, Telemarketing Group, Telesales Group, Marketing, CS Groups) Liaise closely with Sales Channels and other departments within DHL for cost effective service and achieving specific area target. Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client. Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls. Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of DHL’s account holders. Development of knowledge and commercial awareness about DHL’s services to maximize the sales function. Adhere to regional standards on profit margins and discount guidelines. Open new accounts and ensure they trade profitably. Maintain cost sensitive customer agreements with suggested minimum pricing tariff. Complete daily and weekly productivity reports to measure individual and department effectiveness. Ensure that customer information is maintained accurately on the customer database. To enable improvement and change within the organization. Skills Required Telephone skills. Communication skills (English and local language), spoken and written. Profile Requirements 3 years of experience in sales. Diploma (or equivalent).

Role Descriptor: DHL express is looking for a Cluster Manager to join & lead our team. He/she will be responsible for the revenue generated from a geographically assigned sales cluster (or business portfolio), by servicing & retaining existing customers and targeting new business opportunities. Also responsibility will be of retail facility management in that cluster. Key Responsibilities • Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’. • Develop a customer base- o To secure continuous business from new and existing customers on a regular basis through data points from POS and retail service points. o Build a strong client relationship o To ensure that service is of highest quality and gives business to customer’s maximum potential. • Action all leads that appear in POS LMS through telecalling from counter staff at store with check on conversion of those leads.

About DHL Group and CRE: DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain. Corporate Real Estate (CRE ) at DHL Group is responsible for more than 12,000 properties across all DHL Group business units worldwide. This portfolio covers an area of more than 30 million m2 and is managed by around 1700 dedicated real estate experts worldwide. As our business keeps growing, we want you in our APAC region. Corporate Real Estate APAC - that's us! Together with our global colleagues, we offer excellent services along the property lifecycle Commercial, Construction and Facility Management for all DHL Group properties in a sustainable way. We ensure that DHL Group develops and grows in the future. Ready to immerse yourself in the exciting world of CRE? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of CRE colleagues and benefit from a wide range of development opportunities. We are looking for an immediate, full-time, permanent position in APAC at Mumbai, India. Job Purpose: Manage technical and infrastructural FM services in a tactical and operational level, including Engineering & Operations, Carbon Neutral Building technology implementation /maintenance, Workplace Services, and Occupancy Optimization, in line with business strategy and objectives, corporate guidelines and policies. Direct team and service providers in executing the FM tactical and operational goals. Your tasks: • Ensure optimal functionality of building systems like HVAC, fire safety equipment (where applicable), elevators, diesel generators, docks, etc. • Oversee vendors and maintenance staff. Manage contractors and third parties through KPIs and SLAs. • Prepare & conduct Performance Dialogues with Facility Management Teams and other key stakeholders involved in the FM value chain. • Collaborate with Finance to develop and administer operating and capital budgets for facilities. • Work with internal stakeholders and external vendors /consultants for Carbon Neutral Building levers as part of organization’s goals. • Ensure FM team provides efficient, high-quality service that meets business and external needs. • Ensure compliance with internal policies and procedures, including maintaining data integrity for the Real Estate portfolio. • Manage workspace design and utilization to accommodate staff and business requirements. • Identify and implement savings initiatives. • Complete or coordinate routine inspections to determine required services. • Oversee non-construction projects, recommend and coordinate projects that enhance property value. • Administer environmental programs in partnership with the company's EH&S Manager. Ensure adherence to Corporate Risk Management policies and Insurance requirements for vendors/contractors. • Develop and maintain positive relationships with internal and external customers and facilities staff. • Operate the A/P invoice payment system to validate and approve costs associated with facilities. • Provide regular reports on facility operations, expenses, and projects to management. • Respond to after-hours facilities related emergencies and determine the appropriate course of action to resolve issues. Your profile: Education Level • Bachelor’s Degree in Business administration, Engineering, Architecture, or related fields • Desirable Facilities Management Certification Experience Level • More than 5 years of related experience preferably in warehouse/ business office/ real estate environment; with construction project management, space planning and facilities management experience • Exposure to FM digital tools implementation and maintenance. Knowledge of Planon is an added advantage. We offer: · Great opportunity to work for the biggest logistics company in the world · International and virtual environment · Flexibility and great opportunity to learn · Tempting Compensation and benefits DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If this is something you would like to do, don’t hesitate and start your application.

Job Title – CLUSTER MANAGER-RETAIL Introduction DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an unrivalled portfolio of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets, DHL is decisively positioned as “THE logistics company for the world”. DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place. Role Descriptor DHL express is looking for a Cluster Manager to join & lead our team. He/she will be responsible for the revenue generated from a geographically assigned sales cluster (or business portfolio), by servicing & retaining existing customers and targeting new business opportunities. Also responsibility will be of retail facility management in that cluster. Role Details · Role title : Cluster Manager · Corporate/Business : DHL Express · Department/Function : Commercial-(Sales) · Job family : Express IN Retail Sales · Reports to : Retail Sales Manager Key Responsibilities · Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’. · Develop a customer base- o To secure continuous business from new and existing customers on a regular basis through data points from POS and retail service points. o Build a strong client relationship o To ensure that service is of highest quality and gives business to customer’s maximum potential. · Action all leads that appear in POS LMS through telecalling from counter staff at store with check on conversion of those leads. · Make strategies for catchment activity mapping programme and adhere to it as per consultation with sales management · Scope of market to identify new opportunities for business and visiting the customers to get them on board using DHL selling tools. · Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately. · To continually develop knowledge of DHL’s products/services and general commercial awareness in order to provide the best possible solutions to the customers. · Ensure co-operation with other members of the sales team, retail support team. · Ensure all special contracts for high potential customers are cost effective for the company. · Develop a working relationship with the relevant support departments e.g. Operations, Finance to ensure they are kept up to date with all issues relating to customers. All non-sales activities or diversionary activities should be handled by Support team or Customer Support Executives. · Produce information for management necessary to evaluate performance vs. key performance indicators. · Meet regularly with Sales management to evaluate the personal sales plan/strategy to ensure that the required revenue and shipment results can be achieved. · Complete all sales reporting requirements in a timely manner, which includes daily sales reports, update on catchment activities and telecalling by stores. · Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in the customer database. · Analyse and monitor customer data to measure success and identify fluctuations/trends and decide on the relevant actions to be taken. · Adhere to regional standard profit margins. · Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base. · Incumbent has direct reportees who are outsourced and contracted through third party (counter staff). · Check attendance of counter staff and oversee any admin support they may require. Skills Required · Good communication skills · Excellent interpersonal skills · Self-motivated. · Good presentation and analytical skills · Display team working skills · Working knowledge of DHL Products & Services Profile Requirements (Experience/Certifications/Qualifications/Licenses) · Minimum 3 years sales experience · Graduate. MBA Preferred

Job Title - TELESALES EXECUTIVE Introduction DHLis a leading global brand in the logistics industry.DHL’s family of divisions offers an unrivalled portfolio of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets,DHLis decisively positioned as “THE logistics company for the world”. DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place. Role Descriptor DHL Express is looking for a Telesales Executive to join & lead our telesales team.He/she will have to maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. He/she will be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts. Role Details Role title : Telesales Executive Corporate/Business Division : Express Department/Function : Commercial-(Sales) Job Family : EXP IN Telesales Reports to : Telesales Manager Scope of role No. Of FTEs [year]: Total FTEs managed under the Telesales Segment Key Responsibilities He/she will have to perform the following key activities: Undertake any projects/duties assigned by the Telesales Manager or Sales Manager. Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements. Manage a portfolio of customers via telephone. Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved. Provide customer oriented service at all times relating to specific sales issues. Maintain value of accounts that is 40% acquisition, 30% development, 30% maintenance, calls rate per day which will be 38 calls per day. Maintain Bi-weekly sales, planning sessions, Coaching Sessions. Maintain Country Sales Function.(Field Sales Group, Telemarketing Group, Telesales Group, Marketing, CS Groups) Liaise closely with Sales Channels and other departments within DHL for cost effective service and achieving specific area target. Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client. Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls. Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of DHL’s account holders. Development of knowledge and commercial awareness about DHL’s services to maximize the sales function. Adhere to regional standards on profit margins and discount guidelines. Open new accounts and ensure they trade profitably. Maintain cost sensitive customer agreements with suggested minimum pricing tariff. Complete daily and weekly productivity reports to measure individual and department effectiveness. Ensure that customer information is maintained accurately on the customer database. To enable improvement and change within the organization. Skills Required Telephone skills. Communication skills (English and local language), spoken and written. Profile Requirements 3 years of experience in sales. Diploma (or equivalent). Profile Requirements 3 years of experience in sales. Diploma (or equivalent).