Cluster Manager

About the Team

The Hospital Partnerships team at Navi is responsible for building and managing a strong, pan-India network of hospitals to support our health insurance offerings. By forging and maintaining relationships with partner hospitals, the team ensures wide access and better claim support for our customers. A robust hospital network not only strengthens Navi’s national footprint but also enhances the cashless claims experience by offering customers more choices and faster settlements.

About the Role

Responsible for empaneling hospitals, negotiating rates, managing contracts, and ensuring smooth cashless claim operations. The role involves maintaining strong hospital relationships, monitoring performance, resolving grievances, and ensuring compliance with health insurance regulations.

Know what makes you a “Navi_ite”

Perseverance, Passion and Commitment

● Passionate about Navi’s mission and vision.

● Demonstrates dedication, perseverance, and high ownership.

● Goes above and beyond by taking on additional responsibilities.

Obsession with high-quality results

● Consistently creates value for the customers and stakeholders through high-quality outcomes.

● Customers and stakeholders through high-quality outcomes Ensuring.

● Efficiently manages time, prioritizes tasks, and achieves higher standards.

Resilience and Adaptability

● Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility.

What We Expect From You

● Hospital Empanelment based on requirements.

● Negotiate with hospitals for the best rates and discounts.

● Renewal of MOU with empaneled hospitals.

● Regular visits to the hospitals and maintaining good relations with the network hospitals.

● Regular analysis of network hospitals and dismissal of network hospitals when required.

● Regulating Operations of cashless processes and ensuring a smooth claim process.

● Maintaining different TATs agreed with the hospitals and resolution of any grievance related to internal teams and provider hospitals.

● Monitoring systems and processes to ensure sustained levels of performance.

Must Haves

● Ability to handle independent assignments & having the acumen to take logical decisions.

● He/she should have a good understanding of insurance claim processing.

● He/she should have a good understanding of the hospital admission process and basic knowledge of medical ailments.

● Excellent communication skills, including writing emails and presentations.

● Knowledge of health regulations and IRDAI circulars is an added advantage.

● Graduation in Science background with knowledge of basic Medical Ailments. Medical Graduates will be preferred.

● Good Command of Excel, PowerPoint presentation is a must.

● Experience in Hospital Networking will be preferred.

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.

Sachin Bansal & Ankit Agarwal

Our Culture

The Navi DNA Ambition.

Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

You’re impact-driven

You strive for excellence

You embrace change :