Cluster Manager

KOTS is a dynamic and rapidly growing company committed to providing innovative and quality solutions in the housing sector. We are seeking a motivated and experienced professionals in Area Operations to join our team and play a key role in managing and optimizing our operations in Bangalore. Job Designation :: Cluster Manager Experience :: 10+ years in facility management (preferably residential real estate.) Job Location :: Bangalore Employment type :: Full Time Field work. Monday to Friday 8:00 AM to 6:00 PM & Saturday half day 8:00 AM to 1:00 PM Workdays :: 5.5 days with fixed Sunday week off. (Work from home is Not available) Bike: Required Role & responsibilities 1. Tenant Relations and issue management Check In, CheckOuts for Tenants. Tenant Escalations. Foster positive relationships with tenants to ensure tenant satisfaction and retention. 2. Building Maintenance : Drive the Planned Building Maintenance activities w.r.t electrical, plumbing, cleaning, services , AMCs , etc.. Drive property inspections to identify maintenance needs and address them promptly. Ensure accurate records of registries for all properties within the given Cluster. Ex:- Staff Attendance, Inward/Outward registries, Parcel & courier registries etc.. Ensure the records of Inventory items within all properties common area & inside flats is maintained. All incidents, queries reported by ground staff should be addressed to resolution to avoid recurring issues. 3. Staff management :: Cluster Manager is required to manage operations related to all staff. Staff Types include - i) Management team staff = Facility Managers & Team Leads & Operations Executives. ii) Resource staff = Plumbers, Electricians, Housekeeping etc.. __ For the above staff, ensure the process adherence & compliance right from onboarding until deboarding including the Staff leave & attendance management & notice for resignations etc.. Give periodic Trainings & Feedback to all staff on performance & process updates. Co-ordinating with the manpower agencies for ensuring the staff deployments. 4.Reports :: Start of the Day & End of the Day reports across all properties within the clusters should be verified. Monthly Building Audit reports should be submitted. Monthly utility reports , expense reports should be submitted. Qualifications & skills that is required for this role :: Ability to set the right expectations with the tenants Ability to communicate with good articulation Structured well organized and consistent with work Bachelor's degree in facilities management, real estate, or a related field (preferred). Knowledge of maintenance and repair Ability to independently travel to properties within the assigned geographical cluster