Customer Relations Associate

Job Title: Customer Support Executive / Customer Relations Associate Position Overview: We are seeking a dedicated and customer-focused Customer Relations Associate to join our dynamic team at KOTS. As a Customer Relations Associate, you will play a pivotal role in ensuring exceptional customer experiences and maintaining positive relationships with our tenants. You will be the face of our company, offering support, addressing inquiries, and resolving concerns promptly and effectively. Location: Whitefield, Bangalore Experience Required: Overall: 2-3 years total experience Mandatory: Minimum 1.5 years in Customer Service or Customer Support We are looking for only female candidates for this role. Key Responsibilities: Handle customer queries and concerns effectively via calls and emails (Voice & Non-voice support). Ensure first contact resolution and customer satisfaction. Maintain accurate records of interactions in the CRM system. Proactively identify customer needs and provide appropriate solutions. Escalate complex issues to relevant departments with proper documentation. Contribute towards process improvement and knowledge sharing within the team. Prepare and maintain daily/weekly Excel reports as required. Key Requirements: Domain expertise in customer service processes and systems. Excellent English communication skills, both verbal and written. Strong vocabulary, articulation, and comprehension. Experience in voice and non-voice support (email). Proficiency in MS Excel for basic reporting and data management. Strong problem-solving attitude with attention to detail. Flexible to work in rotational shifts. Preferred Attributes: Exposure to CRM tools (e.g., Zoho Desk). Experience in handling both B2C and B2B customers. Quick learner with adaptability to changing business needs. Employment type : Full time work from office Office hours : 9:00 AM to 6:00 PM No of days working in a week : 6 days Week-off : Rotational as per rooster Work from home : NO About the Company: At Kots, we provide premium managed gated rental apartments/flats around Bangalore to young individuals, couples, and families. Our goal is to provide premium living and make renting easy and simple for our customers.