Customer Relations Associate

As a Customer Relations Associate at our organization, your primary responsibility will be to serve as the main point of contact for our customers, ensuring that they have a seamless and positive experience at all touchpoints. Your role will involve handling inquiries, coordinating with internal teams, and fostering strong client relationships through effective communication and problem-solving. Key Responsibilities: - Welcome and assist customers through phone, email, or in-person interactions in a courteous and professional manner. - Address and resolve customer concerns or complaints promptly to ensure customer satisfaction. - Collaborate with other departments such as Operations, Accounts, and HR to resolve issues and ensure timely service delivery. - Maintain accurate records of customer interactions, follow-ups, and feedback for future reference. - Provide support for customer onboarding, scheduling, and service coordination as needed. - Identify recurring customer issues and recommend process improvements to enhance customer experience. - Assist in preparing customer feedback reports and satisfaction metrics to drive continuous improvement. - Ensure all communication aligns with the company's standards and professionalism. Qualifications Required: - Previous experience in customer service or a related field is preferred. - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and the ability to remain calm under pressure. - Proficiency in maintaining accurate records and documentation. - Ability to collaborate effectively with cross-functional teams to achieve common goals. - Familiarity with customer relationship management (CRM) software is a plus. Please note that this is a full-time position that requires in-person work at our location. If you meet the qualifications and are interested in this opportunity, please contact us at hr@thereforeim.com or call 9072349800.,