Cluster Manager

Key Responsibilities:

1. Operations Management

• Supervise day-to-day operations across all client cafeterias in the Pune cluster.
• Ensure adherence to GoKhana SOPs (Standard Operating Procedures) across locations.
• Monitor service quality, hygiene, and compliance with food safety standards.
• Oversee inventory, billing systems, and digital platform integration.

2. Client Relationship Management

• Act as the primary point of contact for clients in the cluster.
• Conduct regular reviews and feedback meetings with clients.
• Resolve client escalations in a timely and professional manner.

3. Vendor & Staff Coordination

• Coordinate with food vendors and ensure timely service and delivery.
• Monitor vendor performance and adherence to SLAs.
• Manage GoKhana on-ground staff, including supervisors and field executives.
• Plan rosters, conduct team training, and ensure productivity.

4. Financial Management

• Monitor P&L for each location and drive cluster-level profitability.
• Track and report daily sales, revenue, and cost metrics.
• Drive initiatives to increase revenue and reduce operational costs.

5. Reporting & Analytics

• Generate operational, financial, and customer satisfaction reports.
• Analyze trends and suggest improvements.
• Provide insights to management for strategic planning.

Key Requirements:

Qualifications:

• Graduate / MBA in Hospitality, Business Administration, or relevant field.
• Minimum 5–8 years of experience in operations management, preferably in hospitality, F&B, or facility management sectors.

Skills:

• Strong leadership and team management skills.
• Excellent client handling and communication skills.
• Analytical mindset with good command over reporting tools.
• Tech-savvy and familiar with digital platforms and dashboards.

Additional Requirements:

• Willing to travel within the Pune region frequently.
• Ability to work in a fast-paced and dynamic environment.
• Passionate about food, technology, and customer service excellence.