Cluster Manager

services. Role & responsibilities:

Sales and Business Development:

A. Drive gold loan sales and achieve revenue targets for the cluster.

B. Develop and implement strategies to enhance customer acquisition and retention.

C. Identify and develop new business opportunities in the region from branches

Indiagold having tie- ups.

• Team Management:

A. Recruit, train, and mentor sales executives and relationship executives.

B. Monitor performance, provide guidance, and ensure productivity benchmarks are

met.

C. Foster a high-performance culture and ensure team alignment with organizational

goals.

• Operational Excellence:

A. Ensure smooth operations at all branches within the cluster.

B. Maintain adherence to internal policies, compliance standards, and RBI guidelines.

C. Monitor and track each transaction with the bank and RM. Documentation & KYC

• Customer Service:

A. Enhance customer experience by ensuring prompt and quality service delivery.

B. Resolve customer escalations effectively and maintain brand reputation.

• Reporting and Analysis:

A. Prepare and present periodic business reports and performance analyses to senior

management.

B. Monitor market trends, competitive landscape, and suggest strategies accordingly.

Preferred candidate profile:

• Minimum 5+ years of experience in gold loans, banking, NBFCs, or financial

services.

• Proven track record in sales, team management, and business growth
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proficient in data analysis and reporting tools.
• Bachelor's degree in any discipline.