Cluster Manager

Job Description

1. Leadership & Team Management: Lead, coach, and develop a team of store managers to ensure efficient and high-performance store operations Foster a positive work culture, encouraging teamwork, accountability, and continuous development Conduct regular store visits, providing on-site support and guidance to address operational challenges Oversee the recruitment, onboarding, training, and performance management of store staff within the cluster 2. Sales & Profitability: Monitor and drive sales performance across all stores, identifying opportunities for growth and improvement Set sales targets and ensure store managers are aligned with objectives, taking corrective actions as needed Develop and execute local sales strategies, promotions, and merchandising initiatives to boost revenue and customer engagement Ensure store profitability by managing expenses, budgets, and inventory effectively 3. Operational Excellence: Ensure consistent execution of company policies, procedures, and standards across all stores Oversee inventory management, product merchandising, and visual presentation to maintain high standards Drive efficient store operations, ensuring store managers adhere to processes related to cash handling, stock management, and loss prevention Regularly assess store performance, identifying opportunities for operational improvements and cost-saving measures. 4. Customer Experience & Satisfaction: Champion a customer-first culture, ensuring high standards of customer service and satisfaction are maintained Monitor customer feedback and implement strategies to address concerns or improve the overall shopping experience Ensure stores are adequately staffed to meet customer needs during peak hours and seasonal periods 5. Reporting & Analytics: Analyse sales data, operational performance, and other key metrics to provide actionable insights for store managers Prepare and deliver regular performance reports to senior management, highlighting achievements, challenges, and growth opportunities Use data to forecast trends, anticipate issues, and make informed decisions that drive store performance. 6. Compliance & Safety: Ensure all stores comply with local, state regulations, including health and safety standards Monitor adherence to company safety protocols and risk management practices to safeguard employees and customers Address and resolve any operational or compliance issues promptly 7. Strategic Initiatives: Assist in the development and execution of regional or national initiatives such as product launches, special promotions, or seasonal campaigns Work with senior management to align store operations with broader business objectives and company vision. Skills & Competencies: Strong leadership and team management skills, with the ability to motivate, develop, and retain talent Excellent communication, interpersonal, and problem-solving skills Strong business acumen, with the ability to analyse performance metrics and implement strategies to drive results Ability to manage multiple stores and priorities simultaneously, with a focus on detail and operational efficiency Proficient in retail management software and Microsoft Office Suite Flexibility to travel within the assigned cluster and work outside regular business hours when required Strong organizational skills and the ability to thrive in a fast-paced retail environment.