Cluster Manager-Collections Micro Banking

ROLEPURPOSE & OBJECTIVE

Thisrole is responsible for Collection from Unsecured and Secured LoanOver dues and Deathcase Insurance claim recovery cases.

Theincumbent will m aintainproper Planning and Allocation of Overdue for effective Recoverythrough strong execution and meeting of recovery targets, asdecided by the Collection Manager; manage the complete recovery &collection process as per the Collection Policy; drive collectionstrategy for the area/ branches, Prepare action plan for thebranches with high Over dues.

Therole is also responsible to -

• Monitorreceivables & collections and provide updates of receivableswith appropriate details

• Co-ordinatewith Distribution team and backend collection team for effectiveOD collection

• Co-ordinatewith Vigilance for legal cases for collections

• Drivepreventive Collections in the Cluster

• Trainthe Collection team on the updates on the Products and Policies

• ConductCollection Review periodically as specified time to time

• PortfolioManaged 3.5k accounts with 7.2 cr. portfolio

• Numberof vendors/ consultants one or more as per the areaallotted.

• Numberof portfolio products Micro & Rural Banking products,Vehicle Finance, Busimoni (Branch Banking)

KEYDUTIES & RESPONSIBILITIES OF THE ROLE

Business/Financials

• Monitorreceivables and collections and provide updates of receivableswith appropriate details

• Followup with Branch staff and Field Collection staff to monitor &track status of collections

• Needto identify area/customers where they can issue legal noticessuch as Lokadalat, Conciliation, LRN, Sec 138 etc.

• Needto manage team size of 10 to 15 Collection officers.

• Needto ensure proper use of tools and software at field.

• Ensureproper update of collection and feedback in collection software.

• Ensuremaximum number of accounts is collected through follow ups andother defined communication techniques

• Engagein conducting field investigations and collecting delinquentaccounts

• Workon Critical cases, getting it recovered from the customers.

• Traceout of absconded default customers and initiate recovery process

• Analyzeand solve problems on a daily basis and keep track of all doingsfor future references

• Co-ordinatewith tele-calling team to ensure an effective tele-callingprocess for effective collection follow ups & recoveries.

• Write-offof Nominee recovery cases, which are not recoverable even aftertaking all the efforts; run Write-Off recovery programs withinvolvement of relevant departments

Customer

• Establishcontact with customers and execute advanced loss preventionactivities (i.e. skip tracing, settlement process)

• Fieldvisits to default clients in view of collections and to study therepayment behavior of delinquent clients. Prepare a potentialcourse of action to reduce the risk of uncollectible dues.

• Maintainfair collection practices while dealing with customers andensuring that the team follows the same

InternalProcess

• Teammanagement -monitoring and supervision of activities of theallotted team

• Identifyaccounts requiring legal action and provide same details tocollection manager.

• Needto ensure through the team responsible for administrative workrelated to collection such as updating delinquent accounthistory, updating change of customers' information, providing andmaintaining MIS report, reviewing of collection feedback ondaily, Weekly & Monthly basis, etc.

• Analyzedelinquent accounts and prepare reports on high risk accounts andreport the same

• Needto Guide the field collection team with regard theirperformance/target/balance to do and DRR

• Ensuretimely recruitment based on work allotment & effectivelyallocate resources to achieve the desired goals

• Identifyearly warning signals and aid the branches & field collectionteam in managing efficient loan portfolio.

• Managebad debt write off in accordance with the Collection Policy

• Ensuretimely issuance of company notices to chronic defaulters asdefined in the collections policy through credit team/Legal teamand ensure regular follow ups by accountable staff at variouslevels

• Ensureusage of collection software Pro-collect in every day collectionsand enable feedback mechanism in Pro-collect which is mandatory.

Innovation& Learning

• Needto train the team & branch staffs time to time on CollectionManagement/upgrading the Skills etc. Build a strong fieldcollections team with clear objectives

• Managedaily activities of the team.

• Ensurethat you and team are up to date on all relevant circulars andall products/services offered in the Branches.

• Ensureadherence to training man-days/ mandatory training programs forself and team.

Ensurecoordination between different teams, to build a collaborativespirit and shared sense of purpose.

Qualifications

• Graduate,PGDM/ MBA from a Tier 2 or 3 college preferred

Experience

• Hasfield experience handling a team in Collections at least for 3 yr

FunctionalSkills

• Hasto have tenacity in meeting targets.

BehavioralSkills

• Teammanagement

• Fluentin communicating local language

• Needthe team to drive by examples through regular field visits &needs strong executions of strategies

• Takeresponsibility of effectiveness and timely completion of work.

• Planning,organizing and time management skill. Should have the ability toprioritize.

• Strongcommunication skills with the ability to communicate directlywith field staff & customers.

• Locallanguage skills will be preferred