Clinical Analyst

Position Title: Clinical Analyst / Senior Clinical Analyst – US Healthcare (Payment Integrity & Policy)

Location: Hyderabad / Bengaluru / Chennai

Mode: Hybrid / Onsite

Shift: US hours (as applicable)

Position Overview

The Clinical Analyst / Senior Clinical Analyst will play a key role within the Research and Content function, contributing to medical policy research, payment integrity initiatives, claims adjudication support, and quality assurance activities.

This role involves close collaboration with Operations, Product, QA, and Technology teams to ensure accurate, compliant, and efficient healthcare outcomes. The ideal candidate brings a strong clinical background, hands-on exposure to US healthcare payer operations, and a keen interest in policy-driven analytics and automation.

Key Responsibilities

Medical Policy Research & Development

• Research, interpret, and document Medicare and Medicaid policies (state and federal)
• Create, review, and maintain payment integrity / IPU medical policies
• Align policies with CMS guidelines and payer-specific requirements
• Perform conflict reviews and periodic policy audits

Claims & Adjudication Support

• Support medical claim adjudication for high-dollar and low-dollar claims
• Apply knowledge of ICD-10-CM, CPT, HCPCS, and NDC codes
• Review claims for medical necessity, bundling, units, age/gender edits, and reimbursement accuracy
• Support initiatives to reduce denials and improve claims accuracy

Quality Assurance & Compliance

• Conduct quality assurance on policy rules and configurations with high accuracy standards
• Perform UAT / BRAT testing and validate system logic
• Identify issues, conduct root cause analysis, and support resolution
• Ensure compliance with HIPAA, CMS, and state Medicaid regulations

Process Improvement & Automation

• Support process improvement and shift-left initiatives
• Collaborate with Product and Technology teams on automation opportunities
• Participate in workflow optimization to improve SLA and turnaround times

Stakeholder Collaboration & Documentation

• Act as a point of contact for internal teams and client queries
• Participate in knowledge-sharing and training sessions
• Document policies, processes, and operational guidelines

Qualifications

Education

• Bachelor’s degree in one of the following:
• Dental (BDS)
• Medicine / Physiotherapy / Nursing / Allied Health
• Medical coding certification (CPC) is an added advantage

Experience

• 2–8 years of experience in US healthcare operations, analytics, or payment integrity
• Hands-on experience in one or more of the following:
• Medicaid / Medicare research
• Medical policy creation, maintenance, or QA
• Claims adjudication or healthcare analytics

Required Skills

Domain & Functional Skills

• Strong understanding of the US healthcare payer ecosystem
• Knowledge of Medicaid and Medicare reimbursement policies
• Exposure to payment integrity and IPU rule frameworks
• Medical coding knowledge (ICD-10, CPT, HCPCS)
• Policy audits and compliance management

Tools & Technology

• Advanced proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, INDEX)
• Experience with Jira or similar workflow tools
• SQL and Tableau exposure is a plus
• Familiarity with EHR or claims processing systems preferred

Behavioral Competencies

• Strong attention to detail and accuracy
• Excellent analytical and research skills
• Clear verbal and written communication
• Ownership mindset with adaptability to change
• Ability to thrive in a fast-paced US healthcare environment

What We Offer

• Opportunity to work on impactful US healthcare initiatives
• Strong learning and growth opportunities in policy, product, and automation
• Collaborative and growth-oriented work culture
• Clear career progression path (Analyst → Senior Analyst → Lead)