Position Overview We are looking for a highly motivated and detail-oriented Customer Specialist for our International BPM operations. The role involves interacting with global clients, primarily from [UK/US/markets], addressing customer inquiries, resolving issues, ensuring service quality, and supporting end-to-end process delivery. Role & responsibilities Understand the problem of customers and handle escalations. Provide customer support to clients through Voice and Non-voice Oversee customer service operations to ensure high standards of service delivery. Accurate payment posting in the revenue cycle software provided by the client and generating the invoices Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner Demonstrated ability to build strong relationships with customers Receive 40-60 inbound calls from current patients or prospective patients. Communicate effectively with clients and insurance companies to facilitate a seamless intake process. Handle inquiries and resolve issue with an emphasis on delivering excellent customer services. Assists in resolution of outstanding issues from earlier transactions. Requirements: Communication: Strong verbal and written communication skills Education: Graduates, Post-Graduates in a relevant field such as Marketing, Business Administration, or Communications. Experience: Minimum 2+ years as an Account Manager/customer service. Prior experience in BPOs, Banking or Credit card process is preferable. Must have experience in US or UK B2B or B2C calling. Preference will be given to the candidates having experience in healthcare, Patient calling, soft collections. Technical Skills: Basic knowledge of MS Office (Excel, Word, Outlook) and CRM tools. A positive attitude, a customer-centric mindset, and problem-solving abilities Benefits: 5 days working Attractive salary with performance-based incentives. Medical insurance. Accidental Insurance Gratuity Maternity Leaves/Paternity Leaves benefits

As a Trainee Clinical Analyst you will: Assign and validate clinical codes to patient records per both UK guidelines (Training will be provided) and US guidelines (ICD-10-CM, CPT). Review patient charts, medical summaries and process invoices for coding completeness and compliance. Support QA activities and collaborate with UK/US clinicians and our India analytics team to ensure data integrity and coding consistency. Key responsibilities Review documentation (charts, discharge summaries, billing records) to extract and code clinical data Assign/validate codes in line with UK and US coding standards and payer requirements Generate routine & ad-hoc Excel reports (pivot tables, VLOOKUPs) to monitor coding accuracy and productivity Adapt to shifting prioritiessupport different projects, clients or workflows as business needs evolve Contribute to process improvements, update coding standards and participate in periodic audits Qualifications & skills Bachelors degree in Biology, Life Sciences or equivalent, or completion of an accredited ICD-10/CPT coding training program Solid grasp of human anatomy & medical terminology 612 months’ hands-on experience in medical coding, clinical data abstraction or allied healthcare analytics Advanced Excel proficiency (pivot tables, lookups, basic macros) Strong attention to detail, analytical mindset and excellent written/spoken English Nice-to-have AAPC (CPC) or AHIMA coding certification Experience with EHR/EMR systems Basic familiarity with UK clinical coding (OPCS-4)

Position Overview: We are looking for Executive Assistant (Medical Domain) to be a supportive force for our UK-based healthcare process empowering our clients/consultants. Responsibilities: Organizing meetings, including scheduling, sending reminders, day to day operations Attend Senior Leadership Team meetings and other strategic meetings to take notes and action points Prioritizing emails, receiving incoming calls, scheduling meetings. Format information for internal and external communication memos, emails, presentations, reports Take minutes during meetings An ability to manage time and workload efficiently Assisting in all scheduling and rescheduling of sessions/meetings/appointments Proficient in Microsoft Office, Google Suite, and online communication tools. Ability to work independently and take ownership of tasks Discretion and the ability to handle confidential information Required skills & Competencies: 5+ Years of experience as an Personal Assistant/Executive Assistant or a similar role Excellent organizational and time management skills. High proficiency in MS Office and other office productivity tools. Bachelor's degree in a related field Use polished communication skills both verbal and non-verbal to influence and persuade Outstanding organizational and time management skills Maintain 100% confidentiality, demonstrate diplomacy and tactfulness