Client Support Coordinator

This is not typical assistant role, you’ll act as the front-facing representative for client. You’ll be the first person our clients speak to—whether they reach out via email, phone, or social media—and you'll be responsible for setting the tone for their relationship with us.

active role in lead generation and conversion

autonomy, professionalism, and creative problem-solving

Key Responsibilities

Client Communication & Coordination:

• Answer incoming calls, emails, and direct messages during UK business hours
• Respond to inquiries and introduce Client’s services in a confident, clear, and friendly manner
• Help potential clients understand the value of our services and guide them toward booking a consultation
• Manage timelines, reminders, and follow-up communication across all active clients and leads
• Schedule meetings, maintain internal calendars, and keep communication logs up-to-date

Client Outreach & Lead Generation:

• Conduct outreach to potential clients via cold email, LinkedIn, and social media platforms
• Engage with business owners and decision-makers to introduce Client’s offerings
• Support marketing campaigns by following up with warm leads from ads, events, and referral sources
• Track all lead activity using our CRM and coordinate handoffs to the creative team for onboarding

Administrative & Internal Support:

• Maintain and update client records, contracts, and documents
• Ensure smooth onboarding of new clients with all required information collected
• Assist with client reporting and feedback collection
• Maintain a high level of organization in communication and task management tools (e.g., Notion, Google Workspace)

Who We’re Looking For

• Strong interpersonal communicator

  : You’re confident on the phone and can clearly communicate complex ideas to clients without jargon.

• Self-starter

  : You’re proactive and take initiative without needing micromanagement.

• Organised & detail-oriented

  : You can juggle timelines, communications, and documents without dropping the ball.

• Sales-aware

  : You understand how to build relationships and guide conversations toward conversion.

• Marketing-aware

  : You have a basic understanding of social media marketing, content creation, and digital strategy (training will be provided).

• Professional & client-ready

  : You will often be the first impression of our brand—you represent us.

• Adaptable

  : You can tailor your communication depending on the client’s industry, personality, and familiarity with marketing.

Qualifications Required:

Bachelor's degree.

Working arrangements

In this role, the successful candidate would be required to work from the Ahmedabad office from Monday to Friday 12.30 PM – 9.30 PM / 1.30 PM to 10.30 PM IST.

What can we offer you?

Upon joining BRISK, you can expect a comprehensive benefits package including:

5 Working Days.

20 Annual Leaves.

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognizes your hard work, offers lots of learning and development and support for your well-being. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with BRISK, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today