This position is posted by Jobgether on behalf of a partner company. We are currently looking for a
Client Success Manager
in
India
.We are seeking a dynamic, client-focused professional to manage and grow key accounts while ensuring exceptional service delivery. In this role, you will act as the primary point of contact for clients, driving long-term value, retention, and account expansion. You will partner closely with cross-functional teams to align account strategy with client goals, while proactively identifying opportunities for growth and improvement. The ideal candidate thrives in a commercially-focused, fast-paced environment, balancing strong relationship management skills with a strategic mindset and operational expertise. This role offers the chance to make a significant impact on client success and organizational growth.
- Accountabilities:
- Serve as the primary point of contact for clients, building trust and maintaining strong relationships.
- Understand clients’ business priorities, technology environment, and strategic goals to provide actionable recommendations.
- Drive account growth by identifying upsell and cross-sell opportunities and championing expansion across service offerings.
- Own the full renewal lifecycle, including strategy, pricing, negotiation, and execution.
- Oversee service delivery performance through QBRs/MBRs, SLA reporting, and governance activities.
- Collaborate with Sales, Solution Architects, Technical Operations, and Delivery teams to ensure alignment on account strategy and execution.
- Proactively flag risks, manage scope changes, and ensure client expectations are consistently met or exceeded.
- Requirements:
- 4+ years in a senior client-facing role managing end-to-end client experiences, retention, and expansion, with 10+ years overall client management experience.
- Proven track record in driving commercial performance and managing the full renewal lifecycle.
- Experience with Managed Services or similar engagements, including service governance and SLA management.
- Strong ability to identify revenue growth opportunities and influence client expansion.
- Financial acumen to monitor account-level metrics, including margin performance, cost drivers, and billing accuracy.
- Excellent cross-functional collaboration skills to work with Sales, Technical, and Delivery teams.
- Technical aptitude to understand clients’ technology environments and present relevant recommendations.
- Preferred certifications: PMP, CSM, or other project/service delivery methodologies.
- Benefits:
- Competitive, benchmarked total rewards package including base salary and performance incentives.
- Remote-first, flexible work environment with some client-facing presence as required.
- Comprehensive medical insurance, mental health resources, and wellness programs.
- Retirement planning and company-matched contributions where applicable.
- Generous time off and leave allowances.
- Opportunities for professional growth, learning, and impactful contributions in a collaborative culture.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
