Client Success Manager

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🔹 Role Overview

Client Success Manager

🔹 Key Responsibilities

• Act as the primary point of contact for assigned clients and ensure clear and timely communication.
• Understand client business goals and translate them into actionable marketing strategies with internal teams.
• Oversee project timelines, deliverables, KPIs, and expectations to maintain high client satisfaction.
• Work collaboratively with creative, performance, and content teams to execute campaigns effectively.
• Track campaign performance, prepare analytical reports, and present insights along with strategic recommendations.
• Identify opportunities to upsell and cross-sell services to enhance client value.
• Handle escalations professionally and strengthen long-term client relationships.
• Ensure client renewals and retention through consistent performance and ROI delivery.
• Support additional responsibilities assigned by management when aligned with business goals.

🔹 Required Qualifications & Skills

• In-depth understanding of marketing and advertising channels — digital ads, SEO, social media, content, branding, etc.
• Outstanding verbal and written communication skills with strong presentation confidence.
• Ability to manage multiple client accounts and marketing projects concurrently.
• Analytical mindset with experience using tools such as Google Analytics, Meta Ads Manager, CRM platforms, etc.
• Strong problem-solving, negotiation, and relationship management skills.
• Experience working in a marketing agency or digital advertising environment (preferred).

🔹 Personal Attributes

• Client-oriented and result-driven
• High accountability and ownership mindset
• Ability to think strategically and act proactively
• Team player with strong collaboration skills